Senior Content Operations Lead

2 weeks ago


Hyderabad, Telangana, India myGwork Full time
About the Role

We are seeking a highly experienced Senior Content Operations Lead to join our Amazon Music team in this exciting leadership opportunity.

The successful candidate will be responsible for leading a frontline team dedicated to delivering high-quality content to Amazon Music customers worldwide.

This is a key role in shaping the future of our music service, and we're looking for someone with a proven track record in managing teams, driving process improvements, and optimizing resource utilization.

Key Responsibilities:

  • Lead a team of 15-20 members focused on quality checks for titles across various languages.
  • Establish and drive program-specific goals related to SLA, quality standards, and productivity metrics.
  • Collaborate with stakeholders to gather requirements and ensure business processes are well-documented and continuously updated.
  • Partner with product and technical teams to enhance tools and technology supporting operational processes.
  • Define, measure, and present key operating metrics to senior management.
  • Oversee team performance, providing guidance and support for individual career development.
  • Identify customer-impacting issues and implement solutions, escalating critical concerns as needed.
  • Participate in hiring and developing future leadership talent.
  • Ensure effective resource utilization to maximize team efficiency and achieve program goals.
  • Provide input for transition planning and potential program expansions.

About the Team

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. We offer a range of experiences, from personalized music playlists to exclusive podcasts, concert livestreams to artist merch. Our mission is to innovate at the intersections of music and culture, serving all listeners with our different tiers of service.

What You'll Need

  • Graduate degree in any stream.
  • 8+ years of experience, with a minimum of 4 years in people management.
  • Proven track record of successfully managing and developing teams, demonstrating strong interpersonal and communication skills.
  • Demonstrated history of meeting and exceeding high service delivery standards.
  • Experience in driving process excellence and productivity improvement initiatives, including Kaizen methodologies.
  • Familiarity with automation tools and techniques to enhance operational efficiency.
  • Experience collaborating with cross-functional teams and managing stakeholder relationships.
  • Strong problem-solving skills, with the ability to identify issues and implement effective solutions.
  • Technical proficiency in basic business applications such as MS Word, MS Excel, and Outlook.
  • Solid background in web search techniques and familiarity with various methods for information retrieval.
  • Ability to understand, develop, and analyze key operating metrics.
  • Proficiency in multiple languages is a plus, given the diverse content focus.
  • Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Commitment to achieving program goals and operational targets.

Salary: $145,000 - $170,000 per annum



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