Digital Content Operations Specialist
2 weeks ago
This role is with myGwork, an inclusive employer and a member of the LGBTQ+ business community.
Our organization empowers individuals to deliver the best results for customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our accommodations page for more information.
About the RoleThe primary responsibility of this position is to perform data operations in the digital platform.
The associate will be required to quickly understand eBook content editing tools and operation workflow tools.
To be successful in this role, you will need to continuously adapt and learn new features on editors and improve your acumen to quickly edit and fix contents.
You will also be responsible for following editing SOPs to spot/catch errors in the content.
In addition, you will need to perform content quality checks to qualify user experience for content viewing (flow and format quality) and usage on the Kindle device.
You will use software tools for quality audits, content editing, and data capture.
The associate will need to be aware of operations metrics like productivity (number of titles processed per hour), quality (defect percentage), and delivery/latency SLA.
The associate will be measured on compliance to these metrics, SLA requirements, QA guidelines, team, and personal goals.
You should be a team player and come up with improvement ideas to your direct report and improve the editing/QA process.
The associate will often contact stakeholders globally to provide status reports, communicate relevant information, and escalate when needed.
This role requires a graduate degree with exposure to MS Office and comfort with numbers.
Additionally, you should have attention to detail, good communication skills, and a professional demeanor.
May be required to audit/evaluate books with adult content.
Qualifications- Graduate degree
- Good aptitude
- Knowledge of Excel
- Ability to communicate effectively
- Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes
- Self-starter, good team player
- Strong attention to detail in editing content and deep dive and identify root causes of issues
- Good at problem-solving, data analysis, and troubleshooting issues related to content editing
- Good interpersonal skills to manage ongoing relationships with software teams and inter-operations teams
- Working knowledge of XML standards would be an added advantage
- Knowledge of or experience in publishing industry is a big plus
- Should be able to write SQL queries
$80,000 - $110,000 per year, depending on location and experience.
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