![myGwork](https://contents.bebee.com/companies/in/mygwork/avatar-kvfeT.png)
Senior Quality Assurance Lead
1 day ago
About the Role
As a Senior Quality Assurance Lead - Content Operations, you will be responsible for leading a high-performing team dedicated to ensuring exceptional quality content for Amazon Music.
Key Responsibilities:
- Manage a team of 15-20 members focused on quality checks for titles across various languages.
- Establish and drive program-specific goals related to Service Level Agreements (SLA), quality standards, and productivity metrics.
- Collaborate with stakeholders to gather requirements and ensure business processes are well-documented and continuously updated.
- Partner with product and technical teams to enhance tools and technology supporting operational processes.
- Define, measure, and present key operating metrics to senior management.
- Oversee team performance, providing guidance and support for individual career development.
- Identify customer-impacting issues and implement solutions, escalating critical concerns as needed.
- Participate in hiring and developing future leadership talent.
- Ensure effective resource utilization to maximize team efficiency and achieve program goals.
- Provide input for transition planning and potential program expansions.
- Drive continuous process improvements to meet operational targets and contribute to Operational Excellence reviews.
About the Team
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. Our team is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service, including Prime membership benefits and Amazon Music Unlimited.
Requirements:
- Graduate degree in any stream.
- 8+ years of experience, with a minimum of 4 years in people management.
- Proven track record of successfully managing and developing teams, demonstrating strong interpersonal and communication skills.
- Demonstrated history of meeting and exceeding high service delivery standards.
- Experience in driving process excellence and productivity improvement initiatives, including Kaizen methodologies.
- Familiarity with automation tools and techniques to enhance operational efficiency.
- Strong problem-solving skills, with the ability to identify issues and implement effective solutions.
- Technical proficiency in basic business applications such as MS Word, MS Excel, and Outlook.
- Solid background in web search techniques and familiarity with various methods for information retrieval.
- Ability to understand, develop, and analyze key operating metrics.
- Proficiency in multiple languages is a plus, given the diverse content focus.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
- Experience in managing process and operational escalations effectively.
- Familiarity with SLA management practices.
- Exposure to process improvement and quality control tools and methodologies.
- Six Sigma Green Belt certification or equivalent experience in process improvement techniques.
What We Offer:
A competitive salary range of $120,000 - $180,000 per year, depending on experience and qualifications. MyGwork offers a dynamic work environment that values diversity, equity, and inclusion. We provide opportunities for growth and professional development in a supportive and inclusive workplace culture. The estimated annual salary may vary based on location, experience, and qualifications.
-
Senior Software Quality Assurance Lead
1 week ago
Hyderabad, Telangana, India Evernorth Health Services Full timeAbout the RoleWe are seeking a seasoned Senior Software Quality Assurance Lead to join our team at Evernorth Health Services. As a key member of our quality assurance team, you will be responsible for driving high-quality and complex integration testing deliverables.ResponsibilitiesCreate and share functional and IT technical knowledge with team members to...
-
Senior Quality Assurance Director
3 weeks ago
Hyderabad, Telangana, India Gamut HR Solutions Full timeAbout Gamut HR Solutions">Gamut HR Solutions is a reputable company specializing in providing excellent HR solutions and has established itself as a trusted partner in the industry.">Job Overview">We are seeking a highly experienced Senior Quality Assurance Director to lead our quality assurance department at our Hyderabad, Telangana, India office.">Key...
-
Quality Assurance Lead
3 weeks ago
Hyderabad, Telangana, India MEDHA SERVO DRIVES PVT LTD (MSDPL) Full timeAt MEDHA Servo Drives Pvt Ltd (MSDPL), we're dedicated to creating high-tech electronics products for locomotives, coaches, and railway stations.About the RoleWe're seeking a highly skilled Quality Assurance Lead to join our team. As a Quality Assurance Lead, you will be responsible for ensuring the quality of our software products through rigorous testing...
-
Senior Quality Assurance Manager
1 week ago
Hyderabad, Telangana, India Keka HR Full timeKeka HR, a leading employee-centric HR platform, seeks a highly skilled Senior Quality Assurance Manager to join its engineering team. The ideal candidate will have expertise in software quality assurance and lead the development of comprehensive testing strategies.As a key member of our engineering team, you will work closely with cross-functional teams,...
-
Senior Quality Assurance Leader
2 weeks ago
Hyderabad, Telangana, India Eugia Pharma Specialities Ltd Full timeJob DescriptionCompany OverviewEugia Pharma Specialities Ltd is a leading pharmaceutical company dedicated to delivering high-quality products and services.Job SummaryWe are seeking an experienced Senior Quality Assurance Leader to join our team. The successful candidate will be responsible for ensuring the quality and integrity of our manufacturing...
-
Senior Quality Assurance Lead
2 weeks ago
Hyderabad, Telangana, India Eugia Pharma Specialities Ltd Full timeAbout the Role:Eugia Pharma Specialities Ltd is seeking a highly experienced Senior Quality Assurance Lead to join our team. This is an exciting opportunity for a professional with expertise in sterile manufacturing and quality management to drive our organization's success.Key Responsibilities:Lead audits and reviews of manufacturing processes in sterile...
-
Senior Quality Assurance Manager
4 weeks ago
Hyderabad, Telangana, India LTIMindtree Full timeJob Title:Senior Quality Assurance ManagerCompany Overview:LTIMindtree is a leading IT services company that offers a range of services, including testing and quality assurance.Job Description:We are seeking an experienced Senior Quality Assurance Manager to join our team based out of Hyderabad. The ideal candidate will have a strong foundation in testing,...
-
Senior Quality Assurance Administrator Lead
4 weeks ago
Hyderabad, Telangana, India WELLS FARGO BANK Full timeAbout this OpportunityWe are seeking a highly skilled Senior Quality Assurance Administrator to join our team at Wells Fargo Bank. As a key member of our quality assurance team, you will play a crucial role in ensuring the accuracy and quality of our services.Job DescriptionIn this senior-level position, you will be responsible for providing support and...
-
Quality Assurance Lead
4 weeks ago
Hyderabad, Telangana, India TMRW House of Brands Full timeJob Title: Quality Assurance Lead Company Overview:TMRW House of Brands is a dynamic organization seeking a skilled Quality Assurance Lead to join our team. As a key member, you will be responsible for ensuring the highest quality standards in our production processes. Salary: $80,000 - $100,000 per annum (dependent on location and...
-
Hyderabad, Telangana, India Genpact Full timeGenpact, a global professional services and solutions firm, invites applications for the role of Senior Manager, Quality Assurance and Training Lead.We are seeking an experienced leader to oversee overall knowledge transfer, knowledge management, quality assurance, and policy management for our Born in Cloud Hi-Tech Clientele. The ideal candidate will have...
-
Senior Software Quality Assurance Lead
2 weeks ago
Hyderabad, Telangana, India FedEx ACC Full timeAbout FedEx ACC IndiaWe are looking for a highly skilled Senior Software Quality Assurance Lead to join our team in Hyderabad, India.Job DescriptionThe successful candidate will be responsible for developing and executing software quality methods and processes to ensure continuous improvement to software quality assurance standards.Develop test plans using...
-
Quality Assurance Lead
6 days ago
Hyderabad, Telangana, India Intellect Design Arena Ltd Full timeAbout the RoleAs a Quality Assurance Lead at Intellect Design Arena Ltd, you will play a pivotal role in driving organizational execution excellence through advanced quality management and robust governance.The Corporate Quality Team is responsible for developing and implementing sophisticated methods and tools to enhance software processes, ensure...
-
Senior Quality Assurance Lead
2 weeks ago
Hyderabad, Telangana, India Construction Specialties, Inc Full timeWe are seeking a seasoned Senior Quality Assurance Lead to join our newly established Hyderabad Global Shared Services Office. This individual will be responsible for guiding the QA team and working closely with the application development manager to identify weaknesses in software.Key Responsibilities:• Design and oversee the QA process, including test...
-
Senior Quality Assurance Manager Hyderabad
2 weeks ago
Hyderabad, Telangana, India Olectra Greentech Limited Full timeJob Title: Senior Quality Assurance Manager\rCompany Overview: Olectra Greentech Limited, a leading manufacturer of buses and trucks, is seeking a highly experienced Senior Quality Assurance Manager to join its team in Hyderabad.\rEstimated Salary: ₹ 15 Lakhs - ₹ 25 Lakhs per annum (based on industry standards and location)\rJob Description:\r\rLead the...
-
Senior Quality Assurance Expert
2 weeks ago
Hyderabad, Telangana, India Kensium Full timeWe are seeking a Senior Quality Assurance Expert to join our team at Kensium. As a Senior Quality Assurance Expert, you will play a pivotal role in ensuring the quality of our web and mobile applications.Your primary responsibility will be to work closely with stakeholders to develop comprehensive test strategies and guarantee that all requirements are...
-
Senior IT Quality Assurance Engineer
3 weeks ago
Hyderabad, Telangana, India Raytheon Technologies Full timeJob SummaryWe are seeking a Senior IT Quality Assurance Engineer - Agile Automation Lead to join our Digital Technology team at Raytheon Technologies. This role involves application ownership and the individual must be flexible to provide support during off hours, holidays, and weekends to meet project critical needs.
-
Senior Quality Assurance Specialist
4 weeks ago
Hyderabad, Telangana, India Qlotech Full timeJob Title: Senior Quality Assurance SpecialistEstimated Salary:$90,000-$110,000 per year.About QlotechWe are a leading software development company that values innovation and quality. Our mission is to deliver high-quality products that meet our customers' needs.Job DescriptionJob Summary:We are seeking a highly skilled Senior Quality Assurance Specialist to...
-
Senior Quality Assurance Lead
3 weeks ago
Hyderabad, Telangana, India Mitratech Full timeJob Description:We are seeking an experienced Senior Quality Assurance Lead to join our team at Mitratech. In this role, you will be responsible for leading a team of 2-3 QA engineers and guiding them to achieve the defined goals of quality.Key Responsibilities:• Perform manual, automation, and exploratory testing against defect fixes and functionality...
-
Hyderabad, Telangana, India Evernorth Health Services Full timeJob SummaryWe are seeking a seasoned Senior Quality Assurance Manager to lead our QA team in developing and implementing high-quality enterprise solutions. This role will be responsible for overseeing the entire quality assurance lifecycle, from requirements gathering to delivery, ensuring that our products meet the highest standards of quality and customer...
-
Senior ETL Quality Assurance Specialist
2 weeks ago
Hyderabad, Telangana, India Zelis Full timeCompany Overview:Zelis is a leading healthcare technology company seeking an experienced Senior ETL Quality Assurance Specialist to join our team.