Senior Quality Assurance Lead

1 day ago


Hyderabad, Telangana, India myGwork Full time

About the Role

As a Senior Quality Assurance Lead - Content Operations, you will be responsible for leading a high-performing team dedicated to ensuring exceptional quality content for Amazon Music.

Key Responsibilities:

  • Manage a team of 15-20 members focused on quality checks for titles across various languages.
  • Establish and drive program-specific goals related to Service Level Agreements (SLA), quality standards, and productivity metrics.
  • Collaborate with stakeholders to gather requirements and ensure business processes are well-documented and continuously updated.
  • Partner with product and technical teams to enhance tools and technology supporting operational processes.
  • Define, measure, and present key operating metrics to senior management.
  • Oversee team performance, providing guidance and support for individual career development.
  • Identify customer-impacting issues and implement solutions, escalating critical concerns as needed.
  • Participate in hiring and developing future leadership talent.
  • Ensure effective resource utilization to maximize team efficiency and achieve program goals.
  • Provide input for transition planning and potential program expansions.
  • Drive continuous process improvements to meet operational targets and contribute to Operational Excellence reviews.

About the Team

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. Our team is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service, including Prime membership benefits and Amazon Music Unlimited.

Requirements:

  • Graduate degree in any stream.
  • 8+ years of experience, with a minimum of 4 years in people management.
  • Proven track record of successfully managing and developing teams, demonstrating strong interpersonal and communication skills.
  • Demonstrated history of meeting and exceeding high service delivery standards.
  • Experience in driving process excellence and productivity improvement initiatives, including Kaizen methodologies.
  • Familiarity with automation tools and techniques to enhance operational efficiency.
  • Strong problem-solving skills, with the ability to identify issues and implement effective solutions.
  • Technical proficiency in basic business applications such as MS Word, MS Excel, and Outlook.
  • Solid background in web search techniques and familiarity with various methods for information retrieval.
  • Ability to understand, develop, and analyze key operating metrics.
  • Proficiency in multiple languages is a plus, given the diverse content focus.
  • Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

  • Experience in managing process and operational escalations effectively.
  • Familiarity with SLA management practices.
  • Exposure to process improvement and quality control tools and methodologies.
  • Six Sigma Green Belt certification or equivalent experience in process improvement techniques.

What We Offer:

A competitive salary range of $120,000 - $180,000 per year, depending on experience and qualifications. MyGwork offers a dynamic work environment that values diversity, equity, and inclusion. We provide opportunities for growth and professional development in a supportive and inclusive workplace culture. The estimated annual salary may vary based on location, experience, and qualifications.



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