Senior Audio Entertainment Operations Manager

3 days ago


Hyderabad, Telangana, India myGwork Full time
About Amazon Music

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. We offer experiences that serve all listeners with our different tiers of service.

The Role

We are seeking a Senior Audio Entertainment Operations Manager to lead a frontline team dedicated to ensuring high-quality content for Amazon Music. This role involves achieving program-specific goals, managing stakeholder communications, and driving continuous process improvements while optimizing resource utilization.

Key Responsibilities
  • Manage a team of approximately 15-20 members focused on quality checks for titles across various languages.
  • Establish and drive program-specific goals related to SLA, quality standards, and productivity metrics.
  • Collaborate with stakeholders to gather requirements and ensure business processes are well-documented and continuously updated.
  • Partner with product and technical teams to enhance tools and technology supporting operational processes.
  • Define, measure, and present key operating metrics to senior management.
  • Oversee team performance, providing guidance and support for individual career development.
  • Identify customer-impacting issues and implement solutions, escalating critical concerns as needed.
  • Participate in hiring and developing future leadership talent.
  • Ensure effective resource utilization to maximize team efficiency and achieve program goals.
About the Team

Our team is responsible for delivering exceptional audio experiences to millions of customers worldwide. We work closely with cross-functional teams to develop and maintain high-quality content, ensuring seamless integration with our services.

RequirementsBASIC QUALIFICATIONS:
  • Graduate degree in any stream.
  • 8+ years of experience, with a minimum of 4 years in people management.
  • Proven track record of successfully managing and developing teams, demonstrating strong interpersonal and communication skills.
  • Demonstrated history of meeting and exceeding high service delivery standards.
  • Experience in driving process excellence and productivity improvement initiatives.
  • Familiarity with automation tools and techniques to enhance operational efficiency.
  • Strong problem-solving skills, with the ability to identify issues and implement effective solutions.
  • Technical proficiency in basic business applications such as MS Word, MS Excel, and Outlook.
PREFERRED QUALIFICATIONS:
  • Experience in managing process and operational escalations effectively.
  • Familiarity with SLA management practices.
  • Exposure to process improvement and quality control tools and methodologies.
  • Six Sigma Green Belt certification or equivalent experience in process improvement techniques.
Compensation

This position offers a competitive salary range of $120,000 - $180,000 per annum, depending on experience.



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