Lead Technical Operations Manager for Live Streaming Services

1 week ago


Hyderabad, Telangana, India myGwork Full time

Transform the Future of Entertainment with Prime Video

Job Overview:

As a seasoned technical operations manager, you will play a pivotal role in shaping the future of live streaming services at Prime Video. With a strong background in managing global teams and delivering results under pressure, you will oversee the day-to-day operations of our support team, ensuring seamless execution of live events across different time zones.

The ideal candidate possesses a deep understanding of live streaming technologies, media protocols (RTMP, HLS, DASH), CDN services, and cloud-based streaming platforms. They should have a proven track record of managing global teams, troubleshooting issues with video/audio quality, buffering, and latency across diverse streaming environments.

Key Responsibilities:
  • Team Leadership: Lead, mentor, and grow a global team of support engineers, ensuring consistent high performance and a proactive approach to managing live streaming events.
  • Operational Oversight: Oversee the day-to-day operations of the support team, ensuring that all live events are monitored in real-time and that incidents are resolved quickly and effectively.
  • Global Event Support: Ensure the flawless execution of live streaming events across different time zones, coordinating with various departments to deliver high-quality streams for clients.
  • Technical Expertise: Provide hands-on technical support and guidance to the team for troubleshooting and resolving streaming issues, ensuring minimal downtime during live events.

As a key member of our team, you will also be responsible for incident management, root cause analysis, and post-mortem processes in a production environment. You will work closely with product teams, account managers, and engineering teams to ensure customer expectations are met and exceeded, offering post-event analysis and insights to improve future events.

We offer a competitive salary of $120,000 - $150,000 per year, commensurate with experience, plus benefits and opportunities for professional growth.



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