Streaming Support Team Lead
2 weeks ago
Company Overview
We are DAZN, a leading sports streaming platform that brings ambition to life. We're innovators, game-changers, and pioneers who push boundaries and make an impact.
Job Description
We're seeking a highly technical Streaming Support Team Lead with expertise in infrastructure management. The ideal candidate will oversee the resolution of complex streaming issues, lead a team of Support Engineers, and ensure smooth operations.
Key Responsibilities:
- Infrastructure Management: Provide expert-level support for complex streaming and infrastructure issues. Diagnose, resolve, and prevent recurring problems within SLA.
- Team Leadership and Mentorship: Act as a technical mentor to SES L1 engineers, guiding them through troubleshooting techniques and developing their technical knowledge.
- Livestream Event Support: Oversee event monitoring and troubleshooting for high-priority events. Conduct pre-event health checks, provide real-time issue resolution during the event, and conduct post-event reviews.
- Configuration and Optimization: Review and suggest configurations or workflow changes in collaboration with internal teams. Ensure all updates align with best practices and optimize systems for performance and reliability.
- Incident Management: Lead incident response and troubleshooting efforts for critical issues. Collaborate with cross-functional teams to resolve incidents quickly and efficiently.
Required Skills and Qualifications
To succeed in this role, you'll need:
- A Bachelor's or Master's degree in Information Technology or a relevant field.
- 7+ years of hands-on experience in technical support roles and managing teams, preferably in streaming environments.
- Strong understanding of streaming technologies (HLS/DASH/Smooth protocols) and CDN architecture.
- Proven experience with monitoring tools like Conviva, Grafana, CloudWatch, etc.
Salary: $120,000 - $180,000 per year
Benefits
We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and generous PTO policies.
Others
We're looking for passionate individuals who share our values of Ambitious, Inventive, Passionate, Bold, and Straightforward.
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