Senior Operations Leader
7 days ago
This is a senior leadership role that requires excellent management and communication skills. The ideal candidate will have experience in managing high-performing teams and driving process improvements.
About the Role
The Senior Operations Leader will be responsible for leading a team of quality assurance specialists focused on ensuring high-quality content for Amazon Music. This involves achieving program-specific goals, managing stakeholder communications, and driving continuous process improvements while optimizing resource utilization. The successful candidate will have a proven track record of successfully managing and developing teams, demonstrating strong interpersonal and communication skills.
Key Responsibilities
- Team Leadership: Manage a team of approximately 15-20 members focused on quality checks for titles across various languages.
- Program Ownership: Establish and drive program-specific goals related to SLA, quality standards, and productivity metrics.
- Stakeholder Management: Collaborate with stakeholders to gather requirements and ensure business processes are well-documented and continuously updated.
- Process Improvement: Partner with product and technical teams to enhance tools and technology supporting operational processes.
- Metrics and Reporting: Define, measure, and present key operating metrics to senior management.
- Performance Management: Oversee team performance, providing guidance and support for individual career development.
- Issue Resolution: Identify customer-impacting issues and implement solutions, escalating critical concerns as needed.
About Us
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio;
Salary Information
We estimate the salary range for this position to be around $140,000 - $160,000 per year, based on national averages and industry standards.
-
Senior Operations Leader
4 weeks ago
Hyderabad, Telangana, India ADCI HYD 20 SEZ Full timeAbout the JobThe Senior Operations Manager will be responsible for leading a large team of 1000-1400 associates, team managers, and operations managers to improve customer experience, increase productivity and maintain service levels in Concessions Abuse Prevention (CAP) India Operations team. This is a senior-level management position that requires a strong...
-
Global Operations Excellence Leader
1 month ago
Hyderabad, Telangana, India Regal Rexnord Full timeAbout the RoleRegal Rexnord is seeking a highly skilled Global Operations Excellence Leader to drive continuous improvement and sustainable growth. This senior-level position will oversee the implementation of strategic initiatives across the organization, ensuring alignment with business objectives and driving measurable results.Job DescriptionThe ideal...
-
Senior Cybersecurity Analyst Leader
2 weeks ago
Hyderabad, Telangana, India Smart IMS Inc. Full timeAbout the RoleWe are seeking a seasoned cybersecurity expert to lead our Security Operations Center (SOC) team as a Senior Cybersecurity Analyst Leader at Smart IMS Inc. This is an exciting opportunity for a highly skilled professional to join our organization and play a pivotal role in safeguarding our digital assets.
-
Senior Software Engineering Leader
4 weeks ago
Hyderabad, Telangana, India Splunk Inc Full timeWe are seeking a highly skilled Senior Software Engineering Leader to join our Splunk Observability team.About the RoleSplunk's Observability Suite is a leader in the Gartner Magic Quadrant, and our Infrastructure Monitoring product is one of the most used and popular offerings in this suite. As a key contributor and leader for the user-facing web...
-
AI Innovation Leader
2 months ago
Hyderabad, Telangana, India Tether Operations Limited Full timeAbout Tether Operations LimitedWe are committed to making advanced AI technologies more accessible. Our investment in AI infrastructure positions us to tackle ambitious AI projects and build the next generation of AI models, leading innovation in AI through a transparent and privacy-preserving approach.The role involves building AI solutions across the...
-
Transformation Leader
2 weeks ago
Hyderabad, Telangana, India Genpact Full timeGenpact is a global leader in business process management and services, driving operational excellence for clients through innovative solutions, next-generation technology, and the power of human insight.We're seeking an experienced Transformation Leader to join our team as Vice President - Lean Digital Transformation. This strategic role requires a seasoned...
-
Financial Operations Leader
1 month ago
Hyderabad, Telangana, India ADCI HYD 13 SEZ Full timeJob Title: Financial Operations LeaderWe are seeking a highly skilled and experienced Financial Operations Leader to join our team at ADCI HYD 13 SEZ. This is a unique opportunity for a professional with a strong background in finance, operations, and leadership to drive process improvements, manage projects, and develop business solutions.About the RoleThis...
-
Operational Excellence Leader
1 week ago
Hyderabad, Telangana, India myGwork Full timeAmazon Business Biz Operations (ABBO) is a dynamic team within Business Prime, Self-Service Registration (SSR), Marketing, and Expansion (PSME). As an Operational Excellence Leader, you will play a pivotal role in shaping the future of ABBO by driving strategic projects, overseeing quality auditors, and leading cross-functional initiatives.The ideal...
-
Senior Learning Operations Specialist
1 month ago
Hyderabad, Telangana, India PepsiCo Full timeJob SummaryWe are seeking a highly skilled Senior Learning Operations Specialist to join our Global HR Operations team at PepsiCo. This role will play a key part in providing learning leaders, sponsors, and employees with insights and tools to enhance the learner experience.
-
Hyderabad, Telangana, India myGwork Full timeAmazon is seeking a highly skilled Senior Business Development Leader to join our International Seller Growth team. As a key member of our leadership team, you will be responsible for driving business growth and developing strategies that improve the seller experience.We are looking for an experienced leader who has a proven track record in sales, account...
-
Strategic Quality Leader for Hi-Tech Operations
4 weeks ago
Hyderabad, Telangana, India Genpact Full timeGenpact is a leading professional services and solutions firm that delivers innovative outcomes to shape the future. Our diverse team of 125,000+ professionals across 30+ countries is driven by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value for clients.We serve and transform leading enterprises, including Fortune...
-
Hyderabad, Telangana, India ADCI HYD 13 SEZ Full timeAbout the RoleWe are seeking an experienced Data-Driven Operations Leader to join our Amazon Controllership team in Hyderabad, India.Job SummaryThis is a challenging and rewarding role that requires a strong background in program management, data analysis, and stakeholder management. As a Data-Driven Operations Leader, you will be responsible for developing...
-
Digital Transformation Leader for IT Operations
1 month ago
Hyderabad, Telangana, India PepsiCo Full timeJob OverviewWe are seeking a highly skilled Digital Transformation Leader to lead our IT operations at PepsiCo. As a key member of our Global IT team, you will play a crucial role in driving digital transformation and ensuring the successful implementation of ServiceNow ITSM.
-
Senior Sales and Strategy Leader
2 weeks ago
Hyderabad, Telangana, India Ridhira living Full timeAbout Ridhira Group:Ridhira Group is a leading pioneer in India's spa and wellness industry, known for its premium spa chain and resort living communities. Our dedication to creating luxurious and rejuvenating environments is matched by our commitment to innovation and excellence in customer service. Join us in our mission to inspire wellness and embrace...
-
Executive Leader
2 weeks ago
Hyderabad, Telangana, India ADP Full timeUnlock your leadership potential as an Executive Leader in our Retirement Services Operations team. We are seeking a highly skilled and experienced professional to lead our key strategic teams within the One SBS India portfolio.About ADPAs a world leader in human capital management solutions, we empower organizations to achieve their goals by unlocking the...
-
Senior Product Leader
2 weeks ago
Hyderabad, Telangana, India Chezuba Full timeJob Title: Senior Product Leader**Job Description**We are looking for an experienced Senior Product Manager to lead the development and delivery of our B2B software products. This role involves working closely with cross-functional teams to understand client needs, design customized solutions, and ensure timely and successful product...
-
Digital Transformation Leader
2 weeks ago
Hyderabad, Telangana, India Genpact Full timeAbout GenpactGenpact is a global professional services company that harnesses the power of technology and human ingenuity to create meaningful transformation for our clients. We help businesses navigate complex challenges and achieve their goals through innovative solutions.We're seeking a talented Digital Transformation Leader to join our team, who will...
-
Hyderabad, Telangana, India myGwork Full timeWe are seeking an experienced Strategic Operations Leader to join our team at Amazon, a global leader in e-commerce. This role will involve driving strategic plans to optimize support and services team operations, aligned with organizational objectives.Key Responsibilities:Develop and execute strategic plans to enhance operational efficiencyCollaborate with...
-
Operational Leader for Workplace Experience
4 weeks ago
Hyderabad, Telangana, India JLL Full timeCompany OverviewJLL is a leading global provider of real estate and investment management services. We empower our clients to shape a brighter way forward by combining world-class services, advisory, and technology.Job DescriptionThe Operational Leader for Workplace Experience will be responsible for leading the team in delivering exceptional workplace...
-
Stock Broker Operations Assistant Leader
4 weeks ago
Hyderabad, Telangana, India Enhanceplus consultants Full timeJob SummaryWe are seeking an experienced Stock Broker Operations Assistant Leader to join our team at Enhanceplus consultants.The ideal candidate will have a strong background in stock broking operations and excellent leadership skills to manage a team of call center associates.