Strategic Quality Leader for Hi-Tech Operations
1 week ago
Genpact is a leading professional services and solutions firm that delivers innovative outcomes to shape the future. Our diverse team of 125,000+ professionals across 30+ countries is driven by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value for clients.
We serve and transform leading enterprises, including Fortune Global 500 companies, with our deep industry knowledge, digital operations services, and expertise in data, technology, and AI. We're inviting applications for the role of Assistant Vice President, Training, Quality & Policy Leader (TQP), responsible for leading Overall Knowledge Transfer, Knowledge Management, Quality Assurance, and Policy Management for our Born in Cloud Hi-Tech Clientele.
Key Responsibilities
- Develop and execute comprehensive training initiatives for Operating teams, ensuring effective communication and stakeholder engagement to drive adherence to TQP initiatives focused on elevating business KPIs.
- Provide strategic leadership and direction on all Quality matters, collaborating with key partners to define quality requirements and lead efforts to achieve them.
- Build and maintain relationships with Customer CxO, Process Owners, Genpact Operating Leaders, and the Global leadership team, as well as other key internal partners.
- Ensure personal development of team members and groom future leaders who can take up larger roles.
- Drive process improvement in the process and continuously plan for process performance.
- Ensure adherence to TQP SLAs as agreed for the respective processes.
- Regular liaison with business contact points.
Qualifications We Seek
- Any Graduate degree from a reputable institution.
- Experience in leading TQP functions for large teams of approximately 500+ people.
- Expertise in complex data analysis and interpretation of L1/L2/L3 Data Deep Dives.
- Prior exposure to Senior Client Management – Vendor Managers, CXOs.
- Demonstrated experience in End Customer Support & Trust & Safety Operations.
- A keen knack for problem-solving and storytelling on performance trends/qualitative insights.
- Excellent relationship management and interpersonal skills to partner effectively with key Partners and leaders internally and externally.
Estimated Annual Salary: $120,000 - $180,000
Genpact offers a dynamic work environment that values diversity, inclusion, respect, and integrity. We prioritize customer focus, innovation, and collaboration. If you're passionate about delivering high-quality outcomes and driving business growth, we invite you to apply for this exciting opportunity. Please note that Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process in any way.
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