IT Team Manager

15 hours ago


Remote, India beBeeDatabase Full time ₹ 15,00,000 - ₹ 28,00,000

Job Overview :

  • Main Objective:

This role oversees the coordination and support of onsite and central teams in multiple ICT locations.

  • Duties and Responsibilities:
  • Guarantee timely responses to queries and provide resolutions within agreed Service Level Agreements (SLAs).
  • Manage tickets, including resolving and pending ones along with Root Cause Analysis (RCA), ensuring departmental efficiency.
  • Supervise the deployment of resources on-site, collaborating with officers and trade concerns for seamless operations.
  • Provide timely resolution to tickets assigned to each ICT location or central support team.
  • Requirements:
  • A minimum of 8 years of experience in large-scale IT application implementation and operational support.
  • More than 2 years of experience in handling IT projects as a Support Lead.
  • Skilled and experienced in Oracle DB, MySQL, and PostgreSQL.
  • Familiarity with project management software.
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