Team Manager MS Operations

3 days ago

Remote, India Gigmo Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

ABOUT US :
Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.

Website:

Hardware Pre-requisites: - Laptop (min 16gb RAM), windows 11 pro, internet speed- 50 MBPS minimum Upload and Download

Designation- Team Manager- Operations

The Person

You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as a commitment to productivity. You are a self-starter, go-getter, proactive and has the ability to learn and perform in a fast-paced environment.

You are dynamic, result oriented, has the ability to drive results through others, possess strong analytical and negotiation skills and excellent process orientation.

Role

  • You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures.
  • Work closely with the management team to align customer support goals with overall business objectives.
  • Monitor key performance indicators (KPIs) to ensure team goals and targets are met.
  • You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change.
  • Delegate tasks, set deadlines and oversee day to day operations.
  • Providing timely feedback to team members and resolve issues.
  • Create an open communication culture and an inspiring team environment.
  • Provide guidance, training and mentoring to team members to improve the productivity.
  • Identify and implement process improvements to enhance efficiency.
  • Ensure high-quality customer service delivery that meets or exceeds customer expectations.
  • Handle escalated customer issues and provide resolution in a timely and satisfactory manner.
  • Collaborate with other departments to address customer concerns and improve overall customer experience.
  • Should Recognize high performance and reward accomplishment.
  • Reports should be promptly shared with management on timely basis.

Qualifications and Experience

  • Graduate with minimum 4-6 years of Experience as Team Manager/ Team Lead in Technical Support Process or operations role.
  • Should have good knowledge in MS office
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to use data for decision-making.
  • Familiarity with customer support software and tools.
  • Problem-solving skills and the ability to handle escalated customer issues.

Work Location-Permanent work from home.

  • Ms Teams with Enterprise Voice Expert

    7 days ago

    Remote, India Blupace Full time

    **Why join us?** Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data &...

  • Sales Team Manager

    1 week ago

    Remote, India Team Aloha- Beauty and Beyond Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Are you ready to transform your career — and the lives of thousands of salon & spa owners across India?We are building the next wave of beauty & wellness entrepreneurs and seeking passionate, driven individuals to join our mission. Whether you're looking to start earning income right away or to lead and build a thriving team, this is your chance to step...

  • Ms Dynamics Ax

    2 days ago

    Remote, India Gakaay Solutions Full time

    **Responsibilities**: - Collaborate with stakeholders to understand business requirements and translate them into functional specifications. - Configure and customize MS Dynamics AX modules to support business processes. - Conduct system testing, troubleshoot issues, and provide resolutions. - Provide training and support to end-users. - Collaborate with...

  • Ms Dynamics 365 Administrator

    8 hours ago

    Remote, India NTT DATA Full time

    **Req ID**:228849 We are currently seeking a MS Dynamics 365 Administrator to join our team in Remote, Karn\u0101taka (IN-KA), India (IN). **Job Description - Power Platform & MS Dynamics 365 Administrator** ThePower Platform and MS Dynamics 365 Administrator will be part of the enterprise platform support team responsible for monitoring, maintaining,...

  • Operations Manager

    3 days ago

    Remote, India HORECASTORE Full time ₹ 4,00,000 - ₹ 4,50,000 per year

    Job Title: Operations ManagerLocation: RemoteDepartment: Operations / Logistics / Order FulfilmentExperience: 4–6 years in Operations, Logistics, or Supply ChainEmployment Type: Full-timeAbout the RoleWe are looking for a proactive and detail-oriented Operations Manager to oversee and streamline our daily business operations. This role requires strong...

  • Ms Dynamics

    2 days ago

    Remote, India Anni Solutions Full time

    **Experience Level**: 5 - 7 years **Location** - Remote(Preferred Noida) **Budget** - 12 LPA MS Dynamics (AX) Technical professional with expertise in requirement analysis, design, development, and implementation of Microsoft Dynamics 365 F&O. Key Responsibilities: Develop and implement solutions in Microsoft Dynamics 365 F&O, focusing on Inventory...

  • Operations Team Coordinator

    7 days ago

    Remote, India Antheia Resorts Full time

    **Company Information**: Antheia is an intimate boutique resort at Pawna Lake, offering a unique escape from the hustle and bustle of city life. We are just 2.5 hours away from Mumbai, 1.5 hours from Pune and 45 mins from Lonavala. We are spread across 3 acres of area, have 3 types of accommodation and currently have 7 keys/ 9 rooms along with the banquet...

  • Team and Operations Coordinator

    2 days ago

    Remote, India Agniforge Industries Full time

    **Role Overview**: **Key Responsibilities**: - Coordinate day-to-day operations of the mapping team. - Monitor project timelines and ensure on-time deliverables. - Communicate with internal departments to align resources and execution. - Track field team deployment, logistics, and equipment allocation. - Identify project bottlenecks and proactively resolve...

  • Laravel Developer

    2 days ago

    Remote, India MS IT PARK Full time ₹ 7,20,000 - ₹ 14,40,000 per year

    About MS IT Park Pvt LtdMS IT Park is a 5+ year-old IT solutions company based in Coimbatore, specializing in web development, mobile app development, and UI/UX design. We help businesses scale by delivering high-quality digital solutions.We are now looking to hire a Senior Laravel Developer who can lead projects, manage a team, and deliver cutting-edge...

  • Team Lead, Operations

    4 weeks ago

    Remote, India Numerator Full time

    Job DescriptionWe're reinventing the market research industry. Let's reinvent it together.At Numerator, we believe tomorrow's success starts with today's market intelligence. We empower the world's leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.Worldpanel by Numerator is looking for a talented...