Customer Experience Director

4 days ago


Gurgaon, Haryana, India SBI cards Full time
Key Responsibilities

The incumbent will be responsible for managing projects and actionable related to them, tracking and updating projects with respect to timelines provided.

They will review and present projects to stakeholders, design and implement voice-based solutions like Call routing, ACD, IVR etc. as per operational requirements.

The role also involves daily/weekly/monthly analysis of call volume patterns at location level, rigorous monitoring of agent skills and changes pertaining to load leveling of volumes across centers.



  • Gurgaon, Haryana, India Findoc Full time

    About UsFindoc is a leading provider of financial services, committed to delivering exceptional customer experiences through innovative technology and tailored solutions.We are seeking a highly skilled DIGITAL CUSTOMER EXPERIENCE DIRECTOR to join our team and drive the development of cutting-edge digital solutions that meet the evolving needs of our...


  • Gurgaon, Haryana, India Altudo Full time

    We are an award-winning customer experience agency with a global presence across the US, Canada, and South America.At Altudo, we specialize in creating solutions that improve customer experience and drive revenue.We have established ourselves as a leader in the customer experience space, with over fifty Fortune 500 companies among our clients.Why Join Us?As...


  • Gurgaon, Haryana, India DLF Hospitality Full time

    ResponsibilitiesBuilding and maintaining relationships with the resident communityIdentifying the needs of residents to ensure a pleasant lifestyle experienceDeveloping and implementing customer engagement strategiesPromptly responding to resident feedbackKeeping residents updated on the latest products/services to increase salesYou will also be responsible...


  • Gurgaon, Haryana, India Housing Full time

    About the JobWe are looking for a Customer Engagement Director to join our team. As a product manager, you will be responsible for overseeing the end-to-end product lifecycle, from ideation to launch, ensuring timely delivery of high-quality features that drive user engagement and conversion.Key responsibilities include diagnosing and solving for SEO growth,...


  • Gurgaon, Haryana, India Grant Thornton Bharat LLP Full time

    CCB Director Role Description:We are looking for a highly skilled Director (Oracle CCB) to lead our Oracle Cloud solutions team at Grant Thornton Bharat LLP.Responsibilities:Develop and implement project management strategiesBuild and maintain strong client relationshipsConduct training and development programs for team membersRequirements:Strong leadership...


  • Gurgaon, Haryana, India AKQA Inc Full time

    Experience Design Director (UI/ UX) As the Design, you're a high-performing leader for the studio, working closely with our other leaders to guide teams and ensure that our work is true to AKQA's mission and values: thoughtful, innovative, high quality, and in service of our clients and their customers. Your role involves: Being an advocate for...


  • Gurgaon, Haryana, India RSPL Group Full time

    Join Our TeamThe RSPL Group is seeking a highly skilled Salon Retail Experience Director to lead our luxury salon retail operations across multiple locations. This is an exciting opportunity to work with a dynamic team and contribute to the company's growth and success.Key Responsibilities:Luxury Salon Retail Operations Management: Oversee and optimize...


  • Gurgaon, Haryana, India MakeMyTrip Full time

    About Makemytrip:We're a leading travel company that's revolutionizing the industry with innovative solutions. Our Customer Contact group focuses on delivering exceptional customer experiences through various initiatives, including customer satisfaction, customer effort reduction, and identified projects.Job Summary:We're seeking an experienced project...


  • Gurgaon, Haryana, India SNEAKINN Full time

    We're seeking a highly skilled Retail Store Manager to join our team at Sneakinn. As the face of our brand, you'll be responsible for maintaining a clean and organized store, managing inventory, and providing excellent customer service.About the Role:The successful candidate will have prior experience in retail, customer service, or a related role. You'll...

  • Marketing Director

    3 days ago


    Gurgaon, Haryana, India Altudo Full time

    About the CompanyAltudo is an award-winning customer experience agency with a global presence.We have a strong alliance with Sitecore (Platinum), Microsoft, BigCommerce, and Adobe.We specialize in creating solutions that improve customer experience and drive revenue.Our work has earned us numerous accolades and international recognition.About the RoleWe are...


  • Gurgaon, Haryana, India Demographic HR Services Full time

    We are Demographic HR Services, a global leader in technical sales and support services.We're looking for a highly skilled Technical Customer Success Director to join our team in Gurgaon.Bachelor's degree in Computer Science or related fieldMinimum 3 years of experience in technical sales and supportThis role involves:Leading a team of technical sales and...


  • Gurgaon, Haryana, India AiSensy Full time

    At AiSensy, we are looking for a highly skilled Customer Support Operations Director to lead our customer support operations and drive strategic growth. As a key member of our leadership team, you will be responsible for scaling high-performing teams, implementing automation, and enhancing the overall customer experience.This role requires a unique blend of...


  • Gurgaon, Haryana, India American Express Full time

    About the RoleThe Customer Service Team Lead plays a critical role in driving business success by leading a high-performing team in achieving key objectives. This involves:Securing account settlements and preventing future overduesDelivering excellent customer experiences through proactive communication and issue resolutionEnsuring compliance with all...

  • UX Design Director

    6 days ago


    Gurgaon, Haryana, India EazyDiner Full time

    We are seeking a highly skilled UX Design Director to join our dynamic team at EazyDiner. In this key role, you will oversee the development of intuitive and user-centered digital experiences that meet the evolving needs of our diners. With your leadership, we aim to redefine the boundaries of what's possible in the dining tech industry.Your responsibilities...

  • Sales Director

    6 days ago


    Gurgaon, Haryana, India CBRE Full time

    Job DescriptionWe are seeking a skilled Sales Director to join our team at CBRE. As a Sales Director, you will be responsible for driving sales growth and expanding our client base.Develop and implement effective sales strategies to increase revenue and market share.Build and maintain strong relationships with clients to ensure excellent customer service and...

  • Ecommerce Director

    4 days ago


    Gurgaon, Haryana, India UNISON INTERNATIONAL CONSULTING Full time

    Job Title:Ecommerce DirectorAbout the Role:We are seeking an Ecommerce Director to lead our online direct-to-consumer business and drive growth and profitability.The ideal candidate will have a strong understanding of ecommerce platforms, analytics tools, and digital marketing channels, with a proven track record of driving revenue growth and improving...

  • Creative Director

    3 days ago


    Gurgaon, Haryana, India Marwari Ventures Full time

    Job DescriptionCompany DescriptionMarwari Ventures is a pioneering marketing agency that embraces the rich Marwari heritage and incorporates it into modern marketing strategies. Our diverse team of founders, designers, writers, and actors brings a multifaceted approach to every project. We specialize in creating customized marketing solutions that blend...


  • Gurgaon, Haryana, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...

  • sr director

    2 days ago


    Gurgaon, Haryana, India Randstad Full time

    WHO YOU ARE:Highly skilled and experienced Senior Director to lead the Post Issue function within our organization. This individual will oversee end-to-end processes related to post-issue operations, drive operational excellence, and ensure alignment with organizational objectives. The ideal candidate will bring strategic vision, leadership expertise, and a...

  • Associate Director

    2 weeks ago


    Gurgaon, Haryana, India WNS Full time

    Associate Director - Predictive Analytics & Solution Consulting We are seeking an experienced Associate Director to lead our client partnerships and solution development efforts in the data and analytics domain. Key Responsibilities: Collaborate with sales teams to build and strengthen relationships with clients. Act as a liaison between clients, sales, and...