Digital Customer Experience Director
6 days ago
Findoc is a leading provider of financial services, committed to delivering exceptional customer experiences through innovative technology and tailored solutions.
We are seeking a highly skilled DIGITAL CUSTOMER EXPERIENCE DIRECTOR to join our team and drive the development of cutting-edge digital solutions that meet the evolving needs of our customers.
The ideal candidate will have a proven track record in designing and implementing digital customer experience solutions, with a strong focus on AI-driven automation, cloud-based technologies, and data analytics.
Key Responsibilities:
- Design and develop digital customer experience solutions, including chatbots, voice assistants, and mobile apps.
- Collaborate with cross-functional teams to develop and implement AI-powered automation solutions.
- Analyze customer data to identify trends and opportunities for improvement.
- Develop and maintain relationships with key stakeholders to ensure alignment with business objectives.
Required Skills and Qualifications:
- Proven track record in designing and implementing digital customer experience solutions.
- Excellent technical expertise in AI, automation, and cloud-based technologies.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively across functions.
Benefits:
- Opportunity to work with a leading provider of financial services.
- Collaborative and dynamic work environment.
- Competitive salary and benefits package.
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