Assistant Customer Experience Director
21 hours ago
We're a leading travel company that's revolutionizing the industry with innovative solutions. Our Customer Contact group focuses on delivering exceptional customer experiences through various initiatives, including customer satisfaction, customer effort reduction, and identified projects.
Job Summary:
We're seeking an experienced project management professional to join our Customer Contact team in Gurgaon. As a key member of the team, you'll be responsible for managing multiple projects and timelines to deliver operational excellence and enhance customer experience.
Key Responsibilities:
- Manage diverse projects in a fast-paced work environment by interacting with various internal stakeholders.
- Develop Project plan, monitor Project schedules and manage effective delivery of high impact features.
- Identify system and process improvement opportunities which will directly influence the customer experience.
- Cross pollination between platforms: BOT, Self Help and IVR.
Requirements:
Post graduate with tech/ E-commerce company background would be added advantage.
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