Leadership Opportunity
1 week ago
Achieve Operational Excellence in Payments Management at ADCI - Tamil Nadu
About the Role
We are seeking a highly motivated and experienced Payment Operations Manager to join our APAC Payment Business Operations team in Chennai, India. This role is responsible for managing Payments and Gift Cards related business health, resolving operational issues impacting customer experience and payment performance for Amazon APAC.
About the Team
The APAC Payment Business Operations Team supports the larger Payments Division which includes software development, product management and technical operations. The Business Operations team is the first contact for payment customer experience and payment performance issues, receiving escalations from internal stakeholders such as Customer Service, Retail Operations, Finance, Accounting, Legal, Tax, Risk, Security, and Compliance, as well as third party partners and banks relied upon to process payments.
Key Responsibilities
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- Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon.
- Managing operational relationships with third party partners and internal customers.
- Identifying operational gaps in new offerings and setting operational requirements for new projects.
- Managing medium to large sized business operations projects.
- Training analysts tasked with responding to internal escalations within a set service level goal and training CS for resolving customer contacts related to payment issues.
- Interfacing with business and technical stakeholders, gathering requirements and producing data-driven analysis; partnering with internal teams to support new payment products or functionality post launch.
- Working with technology teams to drive payment processing performance improvement.
- Defining metrics for assessing performance and trends.
Requirements
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- 7+ years of working cross functionally with tech and non-tech teams experience.
- 7+ years of program or project management experience.
- Experience defining program requirements and using data and metrics to determine improvements.
- Proven relevant work experience of 7+ years in payments or program management.
- Strong business and data analytical skills with excellent problem-solving abilities.
- Aware of the importance of payment information security.
- Be team-conscious, responsible, earnest and cautious.
About ADCI - Tamil Nadu
ADCI - Tamil Nadu offers a competitive salary package for this position, estimated to be around ₹ 15-20 lakhs per annum, depending on qualifications and experience. We also offer a range of benefits including medical insurance, retirement plan, paid time off, and professional development opportunities. If you're passionate about payments and operations management, we encourage you to apply.
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