
Food Service Operations Manager
2 days ago
Key Responsibilities
- Ensure all service deliveries are carried out according to agreed terms and conditions.
- Manage menu recipes rotation for breakfast, lunch, snacks, dinner and special events.
- Initiate development of new menus, upgrade old menus and special event Menus.
- Taste food before service begins.
- Develop ideas for promotions, festivals and other special events.
- Plan pre-preparation area to ensure items are processed according to recipes.
- Maintain standards of quality, cost, presentation and flavour of foods.
Organic Growth and Profitability
- Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers.
- Sustain and build site profitability through timely analysis of reports and provide solutions to counter discrepancies.
Cash and Debtors Management
- Responsible for accurate control, handover and deposition of cash; maintain accurately all specified cash control documents.
- Ensure all invoices are raised and delivered to client as per Schedule.
People Management and Training
- Manage on-site team including cooks, MPWs, stewards, cashiers, Stores assistants etc.
- Implement and carry out HR processes and staff welfare activities.
Communication and Client Retention
- Stay in close communication with client for all issues regarding services, additional business, new initiatives and hygiene.
- Ensure 100% client retention.
Wastage Control and Cost Management
- Maintain record of daily leftovers; plan and prepare production based on this data.
- Minimise wastage and recycle excess ingredients for other dishes in accordance with highest hygiene standards.
Legal Compliances
- Co-ordinate with HR, QMHSE and Legal departments to ensure legal compliances are met and a copy is maintained.
Systems Implementation and Process Management
- Ensure systems and processes are implemented and followed as per company policy.
- Document and display all work processes.
Procurement and Inventory Management
- Responsible for monitoring daily raw material indent.
About Us
Our mission is to continuously improve efficiency and profitability of operations, fostering culture of excellence and inclusivity.
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