Customer Service Specialist

17 hours ago

Mumbai, Maharashtra, India beBeeCommunication Full time ₹ 30,00,000 - ₹ 60,00,000

Role Summary:

A dedicated and detail-oriented customer service specialist is sought to ensure a positive experience for our customers from initial contact through resolution.

">Key Responsibilities:
  • Customer Support: Respond promptly and professionally to customer inquiries via email and other communication channels, resolving issues related to lost packages, damaged products, and incorrect orders.
  • Order Management: Process and manage customer orders on the website platform, handling returns, exchanges, and refunds efficiently.
  • Logistics Coordination: Act as primary point of contact for shipping vendors, working together to track down and resolve delivery issues.
  • Problem Resolution: Proactively identify and resolve potential issues before they escalate, ensuring a smooth customer experience.
  • Communication: Maintain clear, concise, and empathetic communication with customers at all times.
  • Documentation: Accurately document all customer interactions and resolutions.

Required Skills and Qualifications:

  • Bachelor's degree
  • 1-2 years of experience in ecommerce operations roles
  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Ability to work independently and as part of a team
  • Fluent written and spoken English

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