
Senior ServiceNow Developer
2 weeks ago
The ServiceNow Developer will play a key role in developing enhancements and reviewing existing designs to ensure seamless integration of Order Management and Delivery processes in ServiceNow.
Key Responsibilities:
- Implement ServiceNow OM and CSM modules, including Simple and complex order capture and orchestration, integrations with SPM & CSM processes, and third-party tool integrations via APIs and Integration Hub.
- Collaborate with technical leads to ensure best practices in design and development.
- Translate user stories into ServiceNow features with minimal customization.
- Contribute to prototyping and solution design leveraging native ServiceNow capabilities.
Required Skills & Experience:
- 6+ years of hands-on ServiceNow development experience, including 3 years with Order Management (OM).
- Strong expertise in Service Catalog definition and setup, Workspaces, UI Builder, Flow Designer, ServiceNow Platform features, CMDB, CSM, ITSM, SPM, and CSDM.
- Portal management and customization, API integrations with third-party tools (scripted APIs, Integration Hub), and experience in designing and prototyping solutions.
- Knowledge of sales and ordering processes (SPM knowledge is a plus).
Soft Skills:
- Excellent communication skills: able to explain complex topics to non-technical audiences.
- Strong problem-solving and analytical skills.
- Ability to learn quickly and adapt to project needs.
- Proactive and collaborative mindset, with a strong team spirit.
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