Senior ServiceNow Developer

• 5+ years of hands-on experience as ServiceNow Developer.
• CSA and CIS-ITSM certification is mandatory.
• Team handling experience required.

About the Job:

As a Senior ServiceNow Developer, you will be responsible for designing, developing, and implementing technical solutions, with a focus on ITSM, CSM, FSM and CMDB, Integrations and creating complex flows. You will collaborate with business systems analysts, architects, and other engineers to design and deliver reliable features and capabilities on the ServiceNow platform. In this role, you will engage with multiple teams to automate recurring processes and procedures, perform platform administration, monitor platform health, and ensure the stability and optimization of hosted solutions.

What will you do?

• Design and implement ServiceNow solutions to meet business requirements.
• Develop and configure ServiceNow applications, workflows, and modules to support business processes.
• Integrate ServiceNow with enterprise systems and third-party apps.
• Expertise in ServiceNow APIs, Workflows, Flow Designer, and scripting (JavaScript, Angular JS, HTML, CSS).
• Collaborate with business analysts to translate requirements into technical solutions.
• Guide and mentor developers, ensuring adherence to best practices and coding standards.
• Build complex workflows using Flow Designer and customize platform components (forms, fields, tables, business rules, client scripts).
• Identify automation opportunities to streamline processes and improve efficiency.
• Manage full lifecycle development, from design to deployment, including testing and documentation.
• Strong knowledge of ITIL and ITSM processes.
• Stay updated on platform upgrades, new features, industry best practices and propose improvements.
• Provide operational support, system maintenance and troubleshooting.
• Document technical changes and configurations.
• Support on-call operations as needed.
• Lead with technical expertise and mentorship in Agile and sprint methodologies.

What will you bring to ESP?

• 8 + years of hands-on experience in ServiceNow suite across multiple enterprises, including ITSM, CSM, integrations, asset management and CMDB.
• 5 + years of proven expertise in implementing asset management in ServiceNow.
• A bachelor's degree in computer science (or related field) or equivalent work experience.
• ServiceNow Admin Certification.
• At least one mainline implementation certification ITSM or CSM.
• Agile - Scrum development methodologies.
• Familiarity with ITIL framework and IT Service Management (ITSM) processes.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels.

If you are….

Motivated to develop your career in ServiceNow Business, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

What we will offer:

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:

We offer a competitive range based upon suitability or experience.

Benefits:

• Holiday Leave
• Medical Insurance
• Perkbox discounts

Who are we:

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that's manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer.