
Service Coordination Manager
6 days ago
The Job Description
This role is responsible for coordinating global and domestic metro warranty support.
Responsibilities:
- Operations Support
- Overall support and coordination for Metro Warranty
- Alignment with Sourcing and Quality for material planning
- Gather technical knowledge and field data
- Provide reliability studies for continuous improvement proposals
- Provide technical solutions for obsolescence with the support of Engineering function
- Material and dispatched planning and logistics support
Key Performance Indicators:
- Achievement of Parts & Overhaul Dashboard
- Achievement of REX implementation
- Audit results (internal and external)
- Compliance with EHS rules and work-related processes
- On-time delivery and on-time dispatch
- Warranty replacement tracking and on-time replacement
Mandatory Requirements:
- Graduate in Engineering or Industrial
- Internal EHS training
- English language proficiency
Desirable Requirements:
- Bachelor's degree in Engineering/Management
Additional Skills:
- Computer literacy (Microsoft Windows & Office environment)
- Basic knowledge of SAP & GSI
- Knowledge of train parts and subassemblies
- Knowledge of propulsion systems
Preferred Qualifications:
- General Railway knowledge
- Field experience
- Problem-solving skills
- DFQ, Quality, and Audit skills
- Customer contact
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