
Business Relationship Manager
7 days ago
The Partner Program Manager serves as the operational backbone of our partner co-sell and channel motion, responsible for maintaining program structure, ensuring cross-team accountability, and driving execution across CSP initiatives.
- Manage program trackers, calendars, milestones, and goal updates to ensure timely and high-quality execution.
- Establish and maintain operating rhythms through biweekly syncs, quarterly planning, and QBR preparation.
- Collaborate with Task Stewards and Functional Owners to ensure seamless task execution and drive cross-team accountability for deliverables and deadlines.
- Interface directly with Partner Center, ACE, OCP CRM, and other CSP portals to manage recurring and event-driven administrative tasks such as PoP uploads, CRM updates, marketplace listing changes, PRACR submissions, and event re-enrollments.
- Compile monthly reports and performance scorecards to track progress and identify areas for improvement.
- Propose enhancements to co-sell tracking, MDF reporting, and operational workflows to streamline processes and improve efficiency.
- Partner with Business Development and Sales Operations to identify growth opportunities, such as new listings and account coverage.
- Bachelor's degree in Business, Operations, or related field (or equivalent experience).
- 5+ years of program management, partner operations, or channel experience.
- Strong familiarity with partner ecosystems, preferably Microsoft CSP/ACE/OCP CRM experience.
- Excellent organizational skills with proven ability to manage complex trackers and deadlines.
- Strong communication skills for cross-functional coordination.
- Proficiency with Monday.com or other project management tools is a plus.
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