Telecommunications Relationship Development Specialist
2 weeks ago
Company Overview
LotusTelco Inc. is a leader in the international wholesale voice termination services, offering seamless global connectivity through trusted partnerships. With over 12 years of experience, we pride ourselves on excellence, innovation, and customer satisfaction.
Job Summary
We are seeking a skilled Relationship Manager to drive client satisfaction, support business growth, and ensure seamless collaboration across departments to deliver world-class telecom solutions. As a key member of our team, you will play a vital role in building and maintaining strong connections with our clients, suppliers, and partners.
Key Responsibilities:
- Relationship Building: Develop and nurture relationships with clients, key suppliers, and partners to enhance collaboration and drive business opportunities.
- Client Satisfaction: Evaluate company practices to ensure clients receive maximum value and satisfaction from our services.
- Business Opportunities: Identify potential business opportunities and relay them to the sales team for follow-up.
- Clients Education: Educate clients about LotusTelco's products, services, and special offers, ensuring they stay informed about our latest solutions.
- Client Complaints: Address and resolve client complaints or concerns promptly, maintaining a high level of satisfaction.
- Client Feedback: Conduct client satisfaction surveys and propose strategies for enhancing customer experiences.
- Team Collaboration: Collaborate with internal teams to ensure our services meet or exceed client expectations.
- Customer Management: Oversee and utilize the customer relationship management system to streamline interactions and improve processes.
Qualifications:
- Interpersonal Skills: Strong interpersonal and communication skills.
- Experience: Experience in client relationship management, preferably in the telecom or technology industry.
- Business Acumen: Ability to identify and capitalize on business opportunities.
- Problem-Solving: Problem-solving skills and a customer-first mindset.
- CRT Familiarity: Familiarity with CRM systems and customer satisfaction strategies is an asset.
Salary Estimate
We offer a competitive salary range of $80,000 - $120,000 per annum, based on qualifications and experience.
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