Senior Telecommunications Order Management Specialist
1 day ago
**Job Overview:**
HCLTech is seeking a highly skilled Senior Telecommunications Order Management Specialist to join our team in Bangalore. As a key member of our Order Management team, you will be responsible for ensuring the smooth execution of orders, providing exceptional customer service, and driving business growth.
**Estimated Salary Range:** ₹800,000 - ₹1,200,000 per annum
**About the Role:**
We are looking for a seasoned professional with experience in Telecommunications, Networking Technologies, and Solutions. You will work closely with our clients to understand their needs, validate order details, and ensure timely delivery of services.
**Key Responsibilities:**
- Order Verification (OVC) and Order Entry
- Validate technical/site details and gather data with customers
- Review order status communication plan and obtain Customer Service Record (CSR)
- Scrub and validate CSR to ensure numbers match
- Reserve telephone numbers (VOIP Orders)
- Update and complete order information and submit orders to provisioning
- Manage fallout/exception orders, including tracking assigned orders and resolving rejections
- Escalate to supplier organizations on orders requiring action
- Confirm pre-work activities related to activation are complete
- Coordinate test and installation, scheduling activation
- Provide senior-level support for escalated orders, high visibility clients, and high revenue orders
- Update price impacting quotes for change orders
**Required Skills and Qualifications:**
- Experience in Telecommunications, Networking Technologies, and Solutions
- SFDC tool & processes knowledge
- Critical thinking in decision-making process
- Technical aptitude and forward thinking
- English literacy and numeracy
- Strong customer service focus with drive to deliver world-class customer experience
- Clear, confident communicator with strong written and verbal presentation skills
- Ability to work independently and as part of a team
- Perform well under pressure to meet deadlines
**Benefits:**
- Competitive salary range: ₹800,000 - ₹1,200,000 per annum
- Opportunity to work with a global technology leader
- Chance to develop skills in Telecommunications, Networking Technologies, and Solutions
- Collaborative and dynamic work environment
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