Senior Telecommunications Order Management Specialist

1 day ago


Delhi, Delhi, India HCLTech Full time

**Job Overview:**

HCLTech is seeking a highly skilled Senior Telecommunications Order Management Specialist to join our team in Bangalore. As a key member of our Order Management team, you will be responsible for ensuring the smooth execution of orders, providing exceptional customer service, and driving business growth.

**Estimated Salary Range:** ₹800,000 - ₹1,200,000 per annum

**About the Role:**

We are looking for a seasoned professional with experience in Telecommunications, Networking Technologies, and Solutions. You will work closely with our clients to understand their needs, validate order details, and ensure timely delivery of services.

**Key Responsibilities:**

  • Order Verification (OVC) and Order Entry
  • Validate technical/site details and gather data with customers
  • Review order status communication plan and obtain Customer Service Record (CSR)
  • Scrub and validate CSR to ensure numbers match
  • Reserve telephone numbers (VOIP Orders)
  • Update and complete order information and submit orders to provisioning
  • Manage fallout/exception orders, including tracking assigned orders and resolving rejections
  • Escalate to supplier organizations on orders requiring action
  • Confirm pre-work activities related to activation are complete
  • Coordinate test and installation, scheduling activation
  • Provide senior-level support for escalated orders, high visibility clients, and high revenue orders
  • Update price impacting quotes for change orders

**Required Skills and Qualifications:**

  • Experience in Telecommunications, Networking Technologies, and Solutions
  • SFDC tool & processes knowledge
  • Critical thinking in decision-making process
  • Technical aptitude and forward thinking
  • English literacy and numeracy
  • Strong customer service focus with drive to deliver world-class customer experience
  • Clear, confident communicator with strong written and verbal presentation skills
  • Ability to work independently and as part of a team
  • Perform well under pressure to meet deadlines

**Benefits:**

  • Competitive salary range: ₹800,000 - ₹1,200,000 per annum
  • Opportunity to work with a global technology leader
  • Chance to develop skills in Telecommunications, Networking Technologies, and Solutions
  • Collaborative and dynamic work environment


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