Chief Client Success Officer

2 days ago

Aurangabad, Maharashtra, India beBeeStrategist Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description

The Client Servicing Director will lead the client servicing team, ensuring excellent relationships with clients. This role involves strategic planning, brand positioning, client relationship management, performance analysis, resource planning, financial management, and team management.

Key Responsibilities:
  • Develop Annual Operating Plans (AOP) based on client briefs, adapting to changes in client needs or digital platform policies.
  • Lead client pitching process by generating innovative concepts in collaboration with internal teams.
  • Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.
  • Analyze business-as-usual operations to identify opportunities for experimentation and innovation.
  • Create compelling case studies and success stories highlighting branch/cluster work achievements and impact.
  • Define brand positioning strategies distinguishing clients from competitors and resonating with target audiences.
  • Review and vet client briefs to ensure alignment with execution plans and strategies.
  • Develop and maintain strong, trusting relationships with clients ensuring client renewals and upsells.
  • Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
  • Establish clear benchmarks and review timelines to ensure client satisfaction.
  • Evaluate marketing success through social media reports demonstrating value to stakeholders.
  • Update resource planning quarterly and ensure timely contract renewals.
  • Maintain monthly client P&Ls to ensure billing targets are met.
  • Conduct monthly team meetings, provide feedback, and mentor teams for proactive problem-solving.
  • Hire capable independent resources to execute client briefs accurately.
Requirements:
  • Strong communication and interpersonal skills.
  • Ability to analyze complex data and develop strategic plans.
  • Experience in client relationship management and team leadership.
  • Knowledge of marketing and financial principles.
  • Ability to work in a fast-paced environment and adapt to change.

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