Service Delivery Expert

Job Role Overview

This is a high-profile service position with a strong focus on system integration and data accuracy.

Key Responsibilities:

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• Maintain comprehensive documentation and procedures.\
• Conduct thorough regression testing for cloud updates and software integrations.\
• Ensure the highest level of governance, compliance, and data integrity according to established standards.\
• Participate in change management processes and contribute to continuous process improvement.\
• Develop and implement effective SOPs and quality control measures.\
• Support the development and implementation of new technologies and systems.\
• Provide technical expertise and guidance to team members and stakeholders.\
• Collaborate with cross-functional teams to drive business outcomes and improve operational efficiency.\
• Stay up-to-date with industry trends, emerging technologies, and best practices.\
• Drive process improvements through root cause analysis and corrective action planning.\
• Identify opportunities for automation and leverage technology to optimize workflows.\
• Work closely with internal stakeholders to understand their requirements and deliver tailored solutions.\
• Manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines.\
• Communicate complex technical information to non-technical stakeholders.\
• Build strong relationships with colleagues, vendors, and partners.\
• Perform other duties as assigned or required.\
• Collaborate with IT teams to troubleshoot and resolve technical issues.\
• Implement security protocols and controls to safeguard sensitive information.\
• Ensure adherence to regulatory requirements and industry standards.\
• Plan, coordinate, and execute projects from initiation to completion.\
• Develop, implement, and maintain technical training programs.\
• Stay current with industry developments and emerging technologies.\
• Utilize problem-solving skills to identify and address technical challenges.\
• Deliver presentations, reports, and proposals to stakeholders.\
• Effectively manage and prioritize competing demands and deadlines.\
• Develop and maintain strategic partnerships with key suppliers and vendors.\
• Engage with customers and internal stakeholders to gather feedback and input.\
• Design and develop process models to support workflow optimization.\
• Monitor project performance metrics and make adjustments as necessary.\
• Facilitate communication between different teams and departments.\
• Use data analytics tools to drive decision-making and inform business strategies.\
• Coordinate and lead workshops, training sessions, and knowledge-sharing events.\
• Act as a subject matter expert for Oracle Cloud Fusion modules.\
• Develop and execute plans to improve efficiency, reduce costs, and enhance customer satisfaction.\
• Maintain accurate records and logs of system changes and modifications.\
• Implement and enforce company policies and procedures.\
• Support and participate in regular staff meetings and knowledge-sharing sessions.\
• Collaborate with the HR team to develop and implement employee training programs.\
• Organize and facilitate site visits, training sessions, and client meetings.\
• Develop, implement, and maintain database architecture and data management practices.\
• Responsible for managing and mentoring junior staff members.\
• Operate as a liaison between IT and business stakeholders.\
• Consult with senior leadership to determine business objectives and priorities.\
• Proactively identify areas for improvement and recommend solutions.\
• Implement standard operating procedures (SOPs) and ensure their effectiveness.\
• Oversee the entire software development lifecycle from requirements gathering to deployment.\
• Offer input on business strategy and make recommendations to improve overall operations.\
• Assist in the evaluation and selection of new technologies.\
• Cooperate with auditors to ensure SOX compliance and adherance to regulations.\
• Responsible for any work-related matters not explicitly mentioned here but reasonably expected from someone in this role.