Service Delivery Expert

1 week ago

Kanpur, Uttar Pradesh, India beBeeServicemanagement Full time ₹ 18,00,000 - ₹ 25,00,000

Service Excellence Manager Job Description

Key Responsibilities:

  • Oversee the efficient delivery of service operations for press part tooling customers.
  • Ensure timely execution of Annual Maintenance Contracts (AMCs).
  • Proactively resolve customer complaints and concerns.
  • Coordinate with cross-functional teams to ensure seamless service delivery.
  • Mentor and guide service engineers and technicians.
  • Ensure compliance with pharma engineering standards and safety protocols.
  • Develop and maintain accurate service documentation and performance reports.
  • Drive continuous improvement in service quality and customer satisfaction.
  • Collaborate with sales and R&D teams to enhance customer feedback and product development.

Required Skills and Qualifications:

  • Bachelor's degree in Mechanical Engineering or a related field.
  • 8-10 years of experience in Pharma Engineering/Tooling industry.
  • Strong leadership and team management skills.
  • Excellent troubleshooting and technical support capabilities.
  • Experience in handling audits and regulatory compliance.
  • Effective communication and customer relationship skills.

Benefits:

This role offers an opportunity to work with a dynamic team and contribute to the growth of our organization. If you are a motivated individual with a passion for delivering exceptional service, we encourage you to apply.

Others:

Please note that this is a unique job description generated based on the provided input. We have reformatted the text to improve readability and added relevant headings and bullet points.

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