IT Service Delivery Specialist

1 week ago


Kanpur, Uttar Pradesh, India beBeeService Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Key Responsibilities:

  • Oversee the delivery of IT services across a highly regulated environment.
  • Manage day-to-day operations by liaising between service providers and internal teams.
  • Build strong relationships with IT partners to ensure service levels are maintained.
  • Align IT services with evolving business priorities.
  • Proactively identify opportunities for service improvement.

Required Skills:

  • Leadership and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication and stakeholder management.
  • 10 years of experience in IT service delivery, preferably in pharmaceuticals or life sciences.
  • ITIL v4 certification is required.

What We Offer:

  • A dynamic and challenging role in IT service delivery.
  • The opportunity to work with experienced professionals in a matrix environment.

Job Summary:

This role is pivotal in ensuring IT services align with business needs. The successful candidate will have excellent leadership and interpersonal skills, with a strong understanding of GxP regulations and system validation.



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