
IT Service Delivery Specialist
2 weeks ago
Join our organization as a skilled Technical Support Executive. In this role, you will play a vital part in delivering exceptional customer service and resolving complex technical issues.
Responsibilities:
- Excellent communication skills to handle verbal and written interactions with customers and colleagues
- Typing skill of at least 60-80 WPM
- Troubleshooting experience with diagnosing and resolving complex technical issues using SOP documents
- Support experience with familiarity in support methodologies, case lifecycles, and analytical skills for breaking down issues
- Knowledge on any Ticketing tool, ITIL knowledge
- Experience of at least 6 months in infrastructure, storage, or Service Desk roles
- Knowledge and hands-on experience with Google products (Gmail, Calendar, Meet, Drive, Docs, Sheet, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet)
Eligibility Criteria:
- Minimum 15 years of regular, full-time education
- Flexible to work night shifts and rotation shifts
- Must carry two photocopies of Aadhar/PAN
- Candidates should have registered EPs
- Valid TCS application form submission is mandatory during the drive
- End-to-end knowledge in Record to Report Process
- Good knowledge of MS Office Word, Excel, and PowerPoint
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