Business Process Optimization Expert

1 day ago

Mumbai, Maharashtra, India beBeeAnalyst Full time ₹ 15,00,000 - ₹ 20,00,000
Operational Excellence Specialist

The Deal Desk Analyst will play a pivotal role in ensuring operational excellence across the Deal Desk, Staffing, and Project Management functions of the Central CX Office.

Key Responsibilities:
  • Partner with Sales and Capability teams to define pre-sales scope (inclusions, exclusions, assumptions).
  • Validate feasibility, effort estimates, timelines, and resource requirements.
  • Calculate and validate costs, margins, and profitability using internal rate cards.
  • Maintain and update proposal templates, trackers, and Deal Desk SOPs.
  • Collaborate with Capability Leads and VSD teams to ensure accurate resourcing plans for new and ongoing projects.
  • Match resource skills, availability, and workload to project needs while avoiding over/under-utilization.
  • Ensure every project has an Account Bible, Staffing Plan, SOW, Delivery Plan, Scope Change log, and communication channels set up.
Qualifications:
  • Bachelor's degree in Business, Operations, Project Management, or related field.
  • 2-3 years of experience in Business Analysis, PMO, Deal Desk, or Resource Management, ideally in a SaaS or services environment.
Key Skills:
  • Process Orientation: Ability to create, implement, and enforce structured workflows.
  • Staffing & Resource Planning: Understanding of utilization metrics, capacity planning, and skill-to-role matching.
  • Commercial Acumen: Ability to assess deal profitability and margin health.

Strong analytical, problem-solving, and commercial modeling skills are required. Proficient in Excel/Google Sheets, project management tools, and communication platforms (Slack, Asana, Jira, etc.). Demonstrated ability to work cross-functionally in a fast-paced, high-growth environment.

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