High-Level Technical Support Specialist

3 days ago

Kollam, Kerala, India beBeeSoftware Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Software Support Engineer

We are seeking an experienced and skilled software support engineer to provide high-level technical support, ensure products work well, and boost customer satisfaction.

The ideal candidate will have strong analytical skills, be capable of diagnosing code issues, and suggest effective alternatives.

Key Responsibilities:

  • Provide effective customer service by leveraging in-depth knowledge of company products.
  • Collaborate with cross-functional teams to surpass customer service expectations, ensuring timely communication with customers regarding the status and resolution progress.
  • Troubleshoot installation and testing issues across various programming languages and build environments.
  • Provide technical skills and best practices to customers and the support team, promoting a mindset of continuous improvement.
  • Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.

Required Skills and Qualifications:

  • Minimum of 8 years of development experience in a customer-facing role with a software company.
  • Fluency in written and spoken English.
  • Flexibility working EU or US time zone.

Benefits:

  • Strong knowledge of Microsoft Windows operating systems (client and server).
  • Strong knowledge of development technologies: .NET and C#.
  • Strong knowledge of WPF and WinForms.
  • Strong knowledge of integrations such as Azure DevOps.
  • Experienced with scripting languages and network protocols.
  • Knowledge with Test Automation, Mobile (Android) and Web Development testing methods.
  • Basic understanding of C++/QT.
  • Basic understanding of databases.
  • Proficient in using JIRA for issue tracking.

Skill Enhancement:

  • Hands-on experience with remote troubleshooting methods.
  • Strong written, verbal, and presentation skills.
  • Strong problem-solving and analytical skills.
  • Capability to work independently and collaboratively within a team.
  • Ability to multitask across multiple products within different technology platforms.

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