IT Application Director

4 days ago

Allahabad, Uttar Pradesh, India beBeeSeniorManager Full time ₹ 30,00,000 - ₹ 42,00,000

Job Overview

The Senior Manager, IT Applications is responsible for overseeing the management and operation of academic, administrative, and enterprise IT applications at the campus. This includes Salesforce CRM & Admissions, Student Information System (SIS), Learning Management System (LMS), Library Management System, Financial ERP, HRMS, and other mission-critical applications.

Key Responsibilities:

  • Application Management & Operations
    • Manage the lifecycle of enterprise applications, including deployment, configuration, upgrades, integration, and performance optimization.
    • Ensure high availability, reliability, and security of all academic and administrative applications.
    • Oversee issue resolution, incident management, and root cause analysis for application-related problems.
  • Stakeholder Engagement
    • Partner with academic leaders and administrative heads to understand requirements and deliver effective IT solutions.
    • Act as the primary liaison with application vendors and service providers.
    • Lead user adoption initiatives, including training and support.
  • Strategic Planning & Governance
    • Define and execute the application roadmap in alignment with institutional digital transformation goals.
    • Establish governance standards, documentation, and compliance with IT policies.
    • Recommend and implement innovative technology solutions to enhance teaching, learning, and operations.
  • Team Leadership & Vendor Management
    • Lead and mentor the application support team.
    • Manage vendor relationships, negotiate contracts/SLAs, and ensure quality service delivery.
    • Promote a culture of service excellence, accountability, and continuous improvement.
  • Integration & Data Management
    • Drive seamless integration of CRM, SIS, LMS, ERP, HRMS, and other systems.
    • Ensure data integrity, consistency, and accessibility across platforms.
    • Maintain compliance with data privacy, cybersecurity, and higher education regulatory requirements.

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