Senior Technical Support Specialist

1 week ago

Allahabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Opportunity

We are seeking experienced professionals to join our technical support team.

The ideal candidate will be responsible for providing second and third-level technical support to our customers, resolving complex technical issues, and collaborating with other teams to deliver exceptional customer service.

Key Responsibilities:

  • Provide second and third-level technical support to customers, resolving complex issues and ensuring customer satisfaction.
  • Collaborate with other teams, including engineering and product teams, to identify and resolve technical issues.
  • Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.
  • Document and communicate technical solutions and best practices to customers and internal teams.
  • Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.
  • Be willing to work on the technical side of the project and support customers with their technical queries.

Requirements:

  • Bachelor's degree in computer science or a related field
  • 1-2 years of experience in technical support, with a focus on providing L2/L3 support
  • Strong technical background, with expertise in one or more of the following areas: databases, AWS cloud technologies such as CloudWatch, S3
  • Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues
  • Strong customer service skills, with the ability to communicate technical solutions effectively to customers and internal teams
  • Experience with support ticket management tools and processes

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