IT Technical Support Specialist

1 day ago

Allahabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 10,00,000

About the Role:

We are seeking an experienced IT Technical Support Specialist to join our team.

  • Provide remote technical assistance related to our software products. Diagnose, troubleshoot, repair, and debug complex computer systems and software.
  • Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.
Key Responsibilities:
  • Offer excellent customer service and teamwork skills. Maintain a professional demeanor to enhance customer relationships.
  • Gather knowledge of assigned customers' technical and business environments.
  • Document and verify reported problems.
  • Troubleshoot and resolve issues utilizing available tools, resources, and documentation.
  • Engage additional resources when necessary.
  • Communicate effectively with management, peers, and account teams in support of customers.
Ideal Qualifications:
  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
  • Demonstrated ability to learn complex software tools quickly.
  • Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.

Requirements: 2+ years of relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.

Benefits:

  • Opportunity to develop your technical expertise.
  • Chance to work with a dynamic team.

What We Offer:

  • A supportive and collaborative work environment.
  • Ongoing training and development opportunities.

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