IT Technical Support Specialist
23 hours ago
System Support Specialist Position
We are seeking a skilled professional to provide technical support to end-users, addressing hardware, software, and networking issues.
About the Role:
The ideal candidate will be responsible for providing level 1 technical support to end-users, communicating effectively with users and peers, and maintaining accurate records of issues and resolutions.
Key Responsibilities:
- Provide technical support to end-users on hardware, software, and networking issues.
- Communicate effectively with users and peers to resolve issues efficiently.
- Maintain accurate records of issues and resolutions.
- Work collaboratively as part of a team to ensure seamless delivery of IT services.
- Stay up-to-date with industry developments and best practices in IT support.
Required Skills and Qualifications:
- A minimum of 6 months of experience in IT support.
- Excellent communication and interpersonal skills.
- Ability to work flexibly, including night shifts.
- Familiarity with networking concepts, TCP/IP, LAN troubleshooting, MS Office, Active Directory, DNS, DHCP, Azure, Windows 10, 11, and Server OS 2016.
- Knowledge of antivirus, VPN, endpoint security applications, and desktop applications.
- Able to follow documented issue resolution procedures.
- Familiarity with ticketing tools is an added advantage.
Benefits:
- A competitive salary package based on industry standards.
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