Technical Support Expert

2 days ago

Allahabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 7,50,000 - ₹ 15,00,000

About Our Team

As a key member of our support team, the Technical Support Specialist will be responsible for delivering exceptional customer service, ensuring that all technical issues are resolved efficiently and effectively.

Key Responsibilities

  • Respond to customer inquiries and provide timely technical assistance.
  • Diagnose and troubleshoot complex hardware and software issues.
  • Document and track customer interactions in our support system.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and deliver training programs to enhance customer product knowledge.

Requirements

  • Bachelor's degree in Computer Science or related field is preferred.
  • Relevant industry certifications are highly valued.

Essential Skills

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in troubleshooting technical issues.
  • Familiarity with customer support software platforms.

Preferred Qualifications

  • Experience working with cloud-based services and applications.
  • Familiarity with networking concepts and protocols.

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