Senior Technical Support Specialist

5 days ago

Allahabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000
Technical Support Engineer

Job Overview

The Technical Support Engineer will be responsible for handling customer issues, driving them to closure, and being a technical expert in product upgrades and hotfix lifecycles.

Key Responsibilities:

  • Accountability in handling customer issues and driving them to closure.
  • Being a technical expert in product upgrades and hotfix lifecycles.
  • Effective troubleshooting and logical reasoning.
  • Ability to handle escalated situations efficiently.
  • Scale as an individual contributor quickly.
  • Excellent collaboration skills and a team player.
  • Knowledge base maintenance and contribution by creating documents for new issues faced.
  • Strives for automation either by coding or by leading and influencing developers to build systems that are easy to run in production.
  • Open to work in a 24*7 environment

Requirements:

  • 3–4 years of hands-on experience with Linux (various distributions) and Windows Server environments.
  • 3–4 years of experience in Networking, Security, and Certificate Management platforms.
  • Strong background in managing, deploying, and applying hotfixes/patches for applications and web services.
  • 2+ years of experience working with Kubernetes for container orchestration and management.
  • Experience working with NoSQL databases (MongoDB preferred).
  • Practical knowledge of shell scripting or Python for automation and troubleshooting
  • Experience in Cloud environments such as AWS and Azure.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Good verbal and written communication skills for effective customer and stakeholder interaction.
  • Certifications such as CCNA, Network+, RHEL, AWS, or Azure are preferred..

Desirable Skills:

  • Devops CI/CD pipeline experience
  • Supporting/troubleshooting java developed applications/products
Required Skills and Qualifications

Our ideal candidate should possess the following skills and qualifications:

  • Hands-on experience with Linux and Windows Server environments
  • Experience in Networking, Security, and Certificate Management platforms
  • Background in managing and applying hotfixes/patches for applications and web services
  • Experience working with Kubernetes and NoSQL databases
  • Practical knowledge of shell scripting or Python
  • Experience in Cloud environments
  • Bachelor's degree in Computer Science or related field
Benefits

As a Technical Support Engineer, you will have the opportunity to work in a dynamic environment and enjoy the following benefits:

  • Opportunity to work on complex technical issues and drive them to closure
  • Chance to develop your technical expertise and contribute to the growth of the organization
  • Collaborative work environment with a team of experienced professionals
  • Opportunity to work in a 24*7 environment
About Us

We are a leading organization in the industry, committed to delivering high-quality products and services to our customers. Our team is passionate about technology and dedicated to providing exceptional support to our clients.

Join us and take the first step towards a challenging and rewarding career as a Technical Support Engineer.

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