Technical Support Specialist

2 weeks ago

Allahabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 54,00,000 - ₹ 80,50,000

Job Opportunity: Technical Support Specialist

For this position, we require candidates who can begin immediately. To be successful in this role, applicants must hold a graduate degree in any discipline.

Key Highlights:

  • Excellent Communication Skills – Ability to interact professionally and clearly with users at all levels.
  • IT Support Experience – Familiarity with troubleshooting, ticketing systems, and resolving technical issues.

Key Responsibilities:

  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Record all user service tickets in IT service management systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.

Required Skills:

  • Excellent communication skills – both verbal and written.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to service excellence.
  • Familiarity with IT service management tools and ticketing systems (desired but not essential).

Benefits include a customer-focused environment and opportunities for professional growth.

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