Global Command Center Operations Specialist

5 days ago


Hyderabad, Telangana, India myGwork Full time

We are seeking a highly motivated and detail-oriented individual to join our Global Command Center (GCC) team as an Operations Specialist. In this role, you will be responsible for ensuring seamless day-to-day operations of the GCC, driving process improvements, and delivering exceptional customer experience.

As an Operations Specialist, you will be part of a dynamic team that plays a critical role in supporting Amazon's candidate service network. You will work closely with cross-functional teams to identify and resolve issues impacting candidate experience in real-time, while also driving projects aimed at standardizing and automating real-time management processes.

To succeed in this role, you should have a strong background in Workforce Management, excellent communication skills, and a logical mindset with a keen attention to detail. You should also be comfortable working in a fast-paced environment and able to adapt quickly to changing priorities.

Beyond your technical skills, you will need to possess a passion for customers and a drive to deliver results. You will be expected to maintain constant communication with site operations, senior leadership, content teams, technology teams, and other internal clients on the status of real-time metrics.

The ideal candidate will have:

  • 6+ months of human resources experience
  • 6+ months of customer service experience
  • 6+ months of Microsoft Office products and applications experience
  • A high school diploma or equivalent
  • Experience in confidential environments

In return, we offer a competitive salary of $65,000 per year, based on industry standards and market rates. This role is a fantastic opportunity to grow your career and make a meaningful impact on our business.



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