Benefits Operations Specialist

5 days ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

About Amazon Dev Center India - Hyderabad

Amazon Dev Center India in Hyderabad is a leading center for technology innovation, driving business growth and customer satisfaction worldwide.

Job Summary:

We are seeking a highly skilled Benefits Operations Specialist to join our BXT - Service Excellence Team. As a key member of the team, you will be responsible for providing day-to-day enrollment services support, tier 2 service support for non-US countries, adjudications for exceptions and reimbursements.

About the Role:

  • Provide exceptional customer service to employees via email or tickets with SLA and provide accurate resolution to employee issues.
  • Demonstrate ownership by highlighting potential risk issues and challenges that may cause impact to our employees.
  • Review process documentation and make updates on a regular basis.
  • Liaise with internal and external stakeholders for resolving employee queries and completing administrative processes.

Requirements:

  • 6+ months of human resources experience.
  • 6+ months of Microsoft Office products and applications experience.
  • Experience in confidential environments.
  • Bachelor's degree is minimum.

Preferred Qualifications:

  • 1+ years of human resources experience.
  • 1+ years of customer service experience.
  • 1+ years of Microsoft Office products and applications experience.

Salary Range: ₹800,000 - ₹1,200,000 per annum (depending on experience).

What We Offer:

  • A dynamic and supportive work environment.


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