Benefits Operations Specialist
5 days ago
About Amazon Dev Center India - Hyderabad
Amazon Dev Center India in Hyderabad is a leading center for technology innovation, driving business growth and customer satisfaction worldwide.
Job Summary:
We are seeking a highly skilled Benefits Operations Specialist to join our BXT - Service Excellence Team. As a key member of the team, you will be responsible for providing day-to-day enrollment services support, tier 2 service support for non-US countries, adjudications for exceptions and reimbursements.
About the Role:
- Provide exceptional customer service to employees via email or tickets with SLA and provide accurate resolution to employee issues.
- Demonstrate ownership by highlighting potential risk issues and challenges that may cause impact to our employees.
- Review process documentation and make updates on a regular basis.
- Liaise with internal and external stakeholders for resolving employee queries and completing administrative processes.
Requirements:
- 6+ months of human resources experience.
- 6+ months of Microsoft Office products and applications experience.
- Experience in confidential environments.
- Bachelor's degree is minimum.
Preferred Qualifications:
- 1+ years of human resources experience.
- 1+ years of customer service experience.
- 1+ years of Microsoft Office products and applications experience.
Salary Range: ₹800,000 - ₹1,200,000 per annum (depending on experience).
What We Offer:
- A dynamic and supportive work environment.
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