Career Development Specialist

1 week ago

Thrissur, Kerala, India beBeeTraining Full time ₹ 5,00,000 - ₹ 10,00,000
Job Overview

The Training Officer is responsible for conducting new hire training and soft skills/negotiation skill training, as well as completing monthly cyclic activities including refresher training, update training and PKT.

Key responsibilities include sensitizing to training needs, understanding learning requirements of different learning groups, and liaising with quality and operations to identify, screen and execute process improvement plans.

  • Conduct new hire training and soft skills/negotiation skill training
  • Complete monthly cyclic activities including refresher training, update training and PKT
  • Sensitize to training needs/understand learning requirements of different learning groups
  • Liaison with the quality and operations to identify, screen and execute process improvement plans
  • Ability to execute training tasks/assignment on short notice
Functional Responsibilities:
  • Monitor calls of each advisor every week,during OJT and provide immediate feedback to the advisors in case of failed call.
  • Provide regular feedback to team members regarding the performance of the team and any issue that needs escalation.
  • Document the feedback signed off by the concerned parties.
  • Monitor calls across teams (cross monitoring) every month.
  • Nominate and groom floor walkers amongst the team regularly.
  • Conduct process refreshers and policy refreshers.
  • Nominate advisors to conduct buzz sessions.
  • Handle all escalation calls for the team.
  • Sharing good calls & bad calls, creating product level FAQs.
  • Nominating hall of fame & hall of shame for OJT batch.
  • Conduct buzz sessions for any updates and share new information with the team including the targets for the day.
  • Check the login schedules.
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance.
Required Skills:
  • Strong communication skills in English
Critical Competencies:
  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task

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