Career Support Specialist

2 weeks ago

Thrissur, Kerala, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Summary

We are seeking a skilled Support Specialist to join our team. In this role, you will provide day-to-day support for all recruitment functionalities including job requisitions, candidate tracking, interview scheduling, offer approvals, and hiring workflows.

  • Key Responsibilities:
  • Analyze and resolve user issues related to recruitment processes and access permissions.
  • Support configuration changes such as recruiting templates, interview guides, candidate statuses, and workflow approvals.
  • Maintain integrations with external job boards and other SuccessFactors modules to ensure data consistency.
  • Generate and analyze recruitment reports to assist HR and management in talent acquisition strategies.
  • Assist with recruitment cycle setup for different regions/business units ensuring compliance with organizational policies.
Responsibilities

In addition to the above key responsibilities, the successful candidate will be expected to:

  • Manage LMS user issues including course enrollments, assignment completions, content delivery, and certification tracking.
  • Troubleshoot LMS content errors, enrollment failures, and learner access problems.
  • Configure learning paths, catalogs, compliance courses, and user roles to optimize training delivery.
  • Specialized Plateau Reporting:
  • Generate, customize, and distribute Plateau reports detailing learner progress, course completion, certification status, compliance metrics, and training ROI.
  • Diagnose and resolve data discrepancies or inaccuracies in Plateau reports.
  • Schedule automated report distributions and monitor successful delivery to stakeholders.
  • Collaborate with data and technical teams to address integration issues affecting reporting.
  • Develop user guides and conduct training sessions focused on LMS functionalities and Plateau report usage.
  • Participate in LMS upgrades, testing, and validation of reporting features.
Requirements

To succeed in this role, you will need:

  • A degree in Human Resources, Business Administration, or a related field.
  • Proven experience in providing technical support to end-users.
  • Excellent communication and problem-solving skills.
  • Familiarity with recruitment software and systems.
  • Ability to work effectively in a team environment.
Benefits

This is an excellent opportunity to develop your career in a dynamic and supportive environment. As a valued member of our team, you can expect:

  • Ongoing professional development and training opportunities.
  • A competitive salary and benefits package.
  • A collaborative and inclusive work environment.
About Us

We are a leading organization dedicated to delivering exceptional service to our clients. Our team is passionate about what we do and is committed to excellence in everything we undertake.

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