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Senior Data Operations Manager
3 weeks ago
We are seeking an experienced professional to fill the role of Data Team Lead. In this position, you will oversee the management and direction of support projects, ensuring their successful execution.
The ideal candidate will possess a deep understanding of technical concepts and have proven experience in leading teams through challenging situations. They must also be able to analyze complex problems, identify root causes, and implement effective solutions.
- Support Project Experience: The selected individual should have extensive knowledge of managing or contributing to initiatives focused on enhancing application performance or support operations.
- Root Cause Analysis & Ticket Reduction: The ideal candidate will have participated in projects where recurring issues were thoroughly analyzed at the root level, resulting in the elimination of future occurrences.
- Proactive Problem Solving: The successful applicant will be skilled at handling problem tickets by identifying and resolving the underlying issue, rather than providing temporary workarounds.
- Team Management: They should be capable of managing team members during critical events, such as extended support hours or high-pressure situations, while maintaining motivation and productivity.
