Sales Performance Specialist

1 day ago


Kota, Rajasthan, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

At the forefront of innovative customer interaction, a pivotal role awaits in ensuring seamless conversations with our sales executives.

Job Opportunity

We seek a meticulous Call Quality Analyst to scrutinize recorded sales calls against rigorous quality benchmarks.

Key Responsibilities:
  • Evaluate and assess sales calls to identify areas for improvement.
  • Conduct thorough analysis of sales interactions, focusing on customer satisfaction, regulatory compliance, and efficiency.
  • Compile detailed feedback reports and share insights with the Training & Development team.
  • Collaborate with trainers to design targeted solutions for skill gaps and propose process enhancements.
  • Maintain ongoing evaluation criteria and monitor the impact of implemented feedback.
  • Provide actionable recommendations to enhance sales performance, customer engagement, and team productivity.

Qualifications:

  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong analytical, reporting, and communication skills.
  • Able to provide constructive feedback and suggest practical solutions.
  • Excellent interpersonal and problem-solving skills.
  • A passion for continuous learning and improvement.

This role demands exceptional analytical skills, effective communication, and a commitment to optimizing processes. If you are a detail-oriented individual thriving in a dynamic environment, we invite you to explore this opportunity.



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