Process Training and Development Specialist

3 days ago


Gurgaon, Haryana, India IGT Solutions Full time
Job Summary:

We are seeking a highly skilled Process Trainer to lead business operations in a Contact Centre services environment. As a Process Trainer at IGT Solutions, you will be responsible for the overall leadership of International Travel operations, providing strategic and tactical operational direction to the team to achieve desired business goals.

Key Responsibilities:
  • Ensure successful execution of training needs
  • Measure program training effectiveness
  • Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate
  • Send reports/MIS to the Operations team on the progress/pending status of activities
  • Review content at regular intervals to ensure all updates are incorporated
  • Participate in Internal & External Calibrations
  • Conduct refresher trainings based on TNI
  • Manage Knowledge Check for New Hires & Production Staff

Requirements:
  • Very Strong written and verbal communication skills (English)
  • Customer/ Client Handling Skills
  • Ability to work during all shifts
  • Experience in any product/process/soft skill/up-skilling training
  • 1- 5 years of experience in Training (line trainer experience can also be considered)

What We Offer:
  • Estimated Salary: $60,000 - $80,000 per year
  • 9 hours shift with 1 hour break
  • 6 Days working in a week
  • Rewards & Recognition (Awards & Gifts)


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