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19 hours ago
Job Title: ITSM ServiceNow Technical Consultant
We are seeking an experienced ITSM ServiceNow technical consultant to help drive the successful implementation of our service management capabilities. As a key member of our team, you will be responsible for designing and developing ServiceNow solutions that meet our business requirements.
The ideal candidate will have strong technical skills in ServiceNow ITSM modules, including incident, problem, change, and knowledge management. They should also possess excellent analytical and communication skills, with the ability to work closely with stakeholders to understand business needs and tailor ServiceNow configurations accordingly.
Key Responsibilities:
- Design and development of ServiceNow applications, modules, and workflows to meet business requirements.
- Implementation and support of ITSM processes, including incident, problem, change, and knowledge management.
- Integration of ServiceNow with external systems using REST/SOAP APIs, MID servers, and other tools.
- Provision of technical support and troubleshooting for ServiceNow-related issues.
- Creation and maintenance of technical documentation for ServiceNow configurations.
The right candidate will have a solid understanding of IT service management principles and practices, as well as experience working with ServiceNow ITSM modules. They should be able to analyze information from ITSM tools and make sound recommendations for process improvements.
If you are a motivated and detail-oriented individual with a passion for service management and technology, we encourage you to apply for this exciting opportunity.
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