Enterprise Software Deployment Expert

7 days ago

Meerut, Uttar Pradesh, India beBeeApplication Full time ₹ 9,00,000 - ₹ 12,00,000

Seeking an Application Packaging Specialist to support the preparation, testing and release of software within a customer environment.

About the Role

The ideal candidate will be responsible for ensuring the right packaging and delivery approach is used depending on the application, executing the steps of the application packaging process within agreed service level agreements (SLA) limits, including application intake, packaging involving various packaging tools, technical testing documentation deployment maintenance resolve incidents and requests related to packages in accordance with the SLA update the customer and the IT service management (ITSM) ticket throughout its lifecycle liaise with change management customers application owners and vendors where needed manage and support customer environment built with Windows client operating systems Active Directory Group Policy Microsoft Defender SoftwareCentral and the Microsoft Intune product family respond to and resolve assigned incidents in addition to implementing requests and changes ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact update the customer and the ITSM ticket throughout its lifecycle liaise with the Service Desk other resolver groups the customer and vendors where needed to resolve tickets comply with relevant policies and procedures discuss any assigned tickets for which you need assistance with senior colleagues or management when a ticket is in risk of breaching SLA escalate to management.

Requirements
  • At least 4 years of experience in preparing applications for deployment on Windows Operating Systems employing available setup commands/scripting as well as repackaging and customizing setup applications using tooling such as InstallShield RayPack etc.
Key Skills
  • Thorough knowledge of the MSI and MSIX packaging frameworks.
  • Thorough knowledge of Windows 11 and AD Group Policies.
  • Intermediate level knowledge of PowerShell Scripting and basic level VB scripting in support of automating application installations.
  • Operational knowledge of the Microsoft Intune product family including Microsoft Configuration Manager with a focus on application creation/integration and deployment.
  • Possess excellent troubleshooting and logical reasoning skills.
  • Experienced in working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow.
Preferred Qualifications
  • Experience in preparing applications for a Citrix environment.
  • Microsoft Certifications MD-100: Windows 10 MD-101: Managing modern desktops Or MD-102: Endpoint Administrator Experience supporting multiple customer environments simultaneously Experience working in an international environment.

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