Regional Service Executive
3 weeks ago
Job Description
As the Regional Service Executive at 859 FLEXTRONICS TECHNOLOGIES(INDIA) PVT. LTD., you will play a vital role in supporting our teams who build great products and contribute to our growth.
Key Responsibilities:
- Manage daily work and direct engineers to address operational and technical issues, resolve performance bottlenecks, and achieve desired objectives.
- Appoint and audit Authorized Service Partners (ASPs) according to defined processes and report findings, taking corrective actions as needed.
- Handle installations of scanners, printers, desktops, and laptops, providing active troubleshooting support for hardware, software, and network-related problems.
- Drive day-to-day operations of ASPs, governing processes through audits, managing engineer capacity, and attending daily and weekly operations review meetings.
- Have a deep understanding of service networks and be able to identify and resolve ASP issues.
- Achieve Key Performance Indicators (KPIs) according to Service Level Agreements (SLAs).
Requirements:
- Technical degree or diploma in computer/electronics/communication engineering.
- Minimum 7-8 years of experience in handling, managing, and appointing Service Partners across South India.
- Proven ability to handle multiple service outlets.
- Ensure ASP training and enhance their technical skill levels.
- Provide technical training to regional ASPs.
- Demonstrate new products to ASPs.
- Conduct technical audits.
What We Offer:
- Health Insurance.
- Paid Time off.
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