Regional Service Executive

3 weeks ago


Gurgaon, Haryana, India 859 FLEXTRONICS TECHNOLOGIES(INDIA) PVT. LTD., Full time

Job Description

As the Regional Service Executive at 859 FLEXTRONICS TECHNOLOGIES(INDIA) PVT. LTD., you will play a vital role in supporting our teams who build great products and contribute to our growth.

Key Responsibilities:

  • Manage daily work and direct engineers to address operational and technical issues, resolve performance bottlenecks, and achieve desired objectives.
  • Appoint and audit Authorized Service Partners (ASPs) according to defined processes and report findings, taking corrective actions as needed.
  • Handle installations of scanners, printers, desktops, and laptops, providing active troubleshooting support for hardware, software, and network-related problems.
  • Drive day-to-day operations of ASPs, governing processes through audits, managing engineer capacity, and attending daily and weekly operations review meetings.
  • Have a deep understanding of service networks and be able to identify and resolve ASP issues.
  • Achieve Key Performance Indicators (KPIs) according to Service Level Agreements (SLAs).

Requirements:

  • Technical degree or diploma in computer/electronics/communication engineering.
  • Minimum 7-8 years of experience in handling, managing, and appointing Service Partners across South India.
  • Proven ability to handle multiple service outlets.
  • Ensure ASP training and enhance their technical skill levels.
  • Provide technical training to regional ASPs.
  • Demonstrate new products to ASPs.
  • Conduct technical audits.

What We Offer:

  • Health Insurance.
  • Paid Time off.


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