Adform Platform Support Specialist
5 days ago
At Adform, we're looking for a highly skilled Platform Support Specialist to join our team in the Revenue and Operations department. As a key member of our team, you will play a critical role in promoting, selling, onboarding, and servicing our products built by our technical teams and departments.
This means a deep focus on a 360-degree commercial strategy that helps take new products to market and promote and maximize clients' usage and experience with existing products. You will work closely with our clients to suggest best practices to exploit the Adform platform to the fullest potential, set up digital advertising campaigns on our platform for well-known global brands, and consult on how to best optimize campaign performance to reach target audiences.
Responsibilities:
Provide technical support to clients via phone, email, and chat in a timely and accurate manner Document technical issues and resolutions in our ticketing system Implement and manage client's digital ad campaigns within the Adform platform, including setting up media plans, banner creatives, ad tags, and other relevant information to achieve their marketing goals Perform platform administrational tasks, including Private Deals setup, new or existing platform users' creation and management Serve as a subject matter expert on Adform's platform, educate and assist clients on how to use its features and functionalities Troubleshoot client's requests to eliminate blockers that prevent successful ad campaign performance Collaborate with cross-functional teams to investigate and resolve complex technical issues
Requirements:
2+ years of experience in a technical support role, preferably in the adtech industry Strong knowledge of adtech platforms, including Ad servers, DSPs, and DMPs Experience with troubleshooting and resolving technical issues Ability to work well in a team environment and collaborate with cross-functional teams Proven troubleshooting skills, including the ability to analyze and resolve complex client's issues quickly Excellent communication skills, both verbal and written (English language) Experience working with help desk software, such as Zendesk, JIRA, ServiceNow, or similar Bachelor's degree in any discipline
What We Offer:
Growth opportunities with an experienced and professional team, where we have an informal style and communication and operate in a dynamic, inspiring, and international environment You'll be surrounded by a dynamic, inspiring, and international environment that puts client value in focus We behave with decency. We strongly commit to fostering an inclusive and diverse work environment, so we encourage applications from candidates of all backgrounds, experiences, and identities You'll be given challenging and unique tasks with a creative approach to problem-solving and ownership We are team players and work closely with different teams to reach common goals Being ambitious is what helps us grow, and we want to share our future ambitions with you We stand tall by acting with courage and treating every mistake as a valuable lesson Adform cares about you, so we offer health insurance, extra vacation days, enhanced maternity and paternity leave policies
Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams' creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.
We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.
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