Technical Support Specialist, Digital Media Platform
4 days ago
Adform is looking for a talented Technical Support Specialist to join our Revenue and Operations department. In this role, you will be responsible for providing top-notch technical support to our clients via phone, email, and chat.
As a Technical Support Specialist, you will be the go-to person for all technical issues related to our digital media platform. You will work closely with our clients to understand their needs and provide solutions to help them achieve their marketing goals.
Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Document technical issues and resolutions in our ticketing system
- Implement and manage client's digital ad campaigns within the Adform platform
- Perform platform administrative tasks
- Serve as a subject matter expert on Adform's platform
- Troubleshoot client's requests to eliminate blockers that prevent successful ad campaign performance
- Collaborate with cross-functional teams to investigate and resolve complex technical issues
Requirements:
- 2+ years of experience in a technical support role, preferably in the adtech industry
- Strong knowledge of adtech platforms, including Ad servers, DSPs, and DMPs
- Experience with troubleshooting and resolving technical issues
- Ability to work well in a team environment and collaborate with cross-functional teams
- Proven troubleshooting skills including the ability to analyze and resolve complex client's issues quickly
- Excellent communication skills, both verbal and written
- Experience working with help desk software, such as Zendesk, JIRA, ServiceNow or similar
- Bachelor's degree in any discipline
What We Offer:
- Growth opportunities with a dynamic and international team
- Informal style and communication
- A dynamic, inspiring, and international environment
- Client value in focus
- Behaving with decency
- Challenging and unique tasks with creative approach to problem-solving and ownership
- Team players
- Ambitious and growth-oriented culture
- Courage and treating every mistake as a valuable lesson
- Caring about you with health insurance, extra vacation days, enhanced maternity and paternity leave policies
At Adform, we are committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams' creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.
-
Digital Media Platform Support Specialist
3 weeks ago
Mumbai, Maharashtra, India Adform Full timeJob Title: Digital Media Platform Support SpecialistAbout the Role:We are seeking a highly skilled Digital Media Platform Support Specialist to join our team at Adform. As a key member of our Revenue and Operations department, you will play a crucial role in promoting, selling, onboarding, and servicing the products built by our technical teams and...
-
Digital Media Platform Support Specialist
2 weeks ago
Mumbai, Maharashtra, India Adform Full timeJob Title: Digital Media Platform Support SpecialistAbout the Role:We are seeking a highly skilled Digital Media Platform Support Specialist to join our Revenue and Operations department. As a key member of our team, you will be responsible for providing technical support to clients via phone, email, and chat in a timely and accurate manner.Key...
-
Digital Media Specialist
3 weeks ago
Mumbai, Maharashtra, India Auburn Digital Solutions Full timeJob Title: Digital Media SpecialistAuburn Digital Solutions is seeking a skilled Digital Media Specialist to manage our social media presence and create engaging content for our audience.Key Responsibilities:Develop and implement social media strategies to increase brand awareness and engagementCreate high-quality content for social media platforms,...
-
Mumbai, Maharashtra, India Adform Full timeJob Title: Platform Support Specialist, Digital MediaWe are seeking a highly skilled Platform Support Specialist, Digital Media to join our team at Adform. As a key member of our Revenue and Operations department, you will play a crucial role in promoting, selling, onboarding, and servicing the products built by our technical teams and departments.Key...
-
Adform Platform Support Specialist
5 days ago
Mumbai, Maharashtra, India Adform Full timeJob Title: Adform Platform Support Specialist - Digital Media At Adform, we're looking for a highly skilled Platform Support Specialist to join our team in the Revenue and Operations department. As a key member of our team, you will play a critical role in promoting, selling, onboarding, and servicing our products built by our technical teams and...
-
Digital Media Platform Support Specialist
3 weeks ago
Mumbai, Maharashtra, India Adform Full timeJob DescriptionIn the Revenue and Operations department, we're looking for a skilled Platform Support Specialist to join our team. As a key member of our commercial strategy team, you'll play a crucial role in promoting, selling, onboarding, and servicing our products.As a Platform Support Specialist, you'll work closely with clients to provide technical...
-
Digital Media Platform Advocate
2 weeks ago
Mumbai, Maharashtra, India Adform Full timeJob Overview:In the Revenue and Operations department, we are searching for a talented Platform Support Specialist, Digital Media to join our team. As a key member of our team, you will play a crucial role in promoting, selling, onboarding, and servicing the products built by our technical teams and departments. This means a deep focus on a 360-degree...
-
Digital Media Account Manager
3 weeks ago
Mumbai, Maharashtra, India Media Full timeAbout the RoleAs a Digital Media Account Manager at Monks, you will work with our team to manage analytics projects and media campaigns for clients. This is a consultative role advising clients on technology solutions and optimizing their digital media performance to drive long-term value.ResponsibilitiesManage client relationships and provide ongoing...
-
Digital Media Account Manager
3 weeks ago
Mumbai, Maharashtra, India Media Full timeAbout the RoleWe are seeking a highly skilled Digital Media Account Manager to join our team at Media. As a key member of our team, you will be responsible for managing analytics projects and media campaigns for a portfolio of clients. This is a consultative role that requires strong analytical and problem-solving skills, as well as excellent communication...
-
Digital Media Account Coordinator
1 week ago
Mumbai, Maharashtra, India Media Full timeAbout the RoleAs a Digital Media Account Manager at Monks, you will be responsible for managing analytics projects and media campaigns for a portfolio of clients. This role involves working with our team to provide consultative services to clients on ways to harness different technology solutions and optimize their digital media performance. You will be...
-
Digital Media Specialist
3 weeks ago
Navi Mumbai, Maharashtra, India LS Digital Group Full timeAbout the RoleWe are seeking a highly skilled Paid Media Execution Specialist to join our team at LS Digital Group. As a key member of our digital marketing team, you will be responsible for overseeing and executing daily responsibilities for Google Ads, Meta Ads, Bing, and other search platforms across multiple clients.Key ResponsibilitiesManage, review,...
-
Digital Media Specialist
2 weeks ago
Mumbai, Maharashtra, India Zyvka Full timeJob Title: Digital Media SpecialistZyvka is seeking a highly skilled Digital Media Specialist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing social media strategies to enhance our brand presence.Key Responsibilities:Develop and implement social media strategies to enhance brand...
-
Digital Marketing Specialist
3 weeks ago
Mumbai, Maharashtra, India PivotRoots Digital Private Limited Full timeDescriptionPaid MediaWe are seeking a highly skilled Digital Marketing Specialist to join our team at PivotRoots Digital Private Limited. As a Paid Media SEM Specialist, you will be responsible for scaling up clients' businesses through strategic bidding, budget management, campaign enhancement, and optimization.Responsibilities:Develop and execute paid...
-
Digital Marketing Specialist
4 days ago
Mumbai, Maharashtra, India Media Full timeAbout the RoleAs a Digital Media Account Manager, you will work with our team to manage analytics projects and media campaigns for a portfolio of clients. This role requires strong data analysis skills to optimize client performance and drive long-term value. You will work with clients to understand their marketing technology and provide support and...
-
Mumbai, Maharashtra, India YoBoHo New Media Pvt. Ltd. Full timeJob Title: Character Animation Specialist for Digital MediaAbout the Role: We are seeking a skilled Character Animation Specialist to join our team at YoBoHo New Media Pvt. Ltd. As a key member of our digital media production team, you will be responsible for creating high-quality character animations for various media platforms. Your expertise in character...
-
Digital Media Specialist
3 weeks ago
Navi Mumbai, Maharashtra, India LS Digital Group Full timeAbout the RoleWe are seeking a highly skilled Paid Media Execution Specialist to join our team at LS Digital Group. As a key member of our team, you will be responsible for overseeing and executing daily responsibilities for Google Ads, Meta Ads, Bing, and other search platforms across multiple clients.Key ResponsibilitiesManage, review, and perform daily...
-
Digital Branding Specialist
1 week ago
Mumbai, Maharashtra, India Mediachondria Digital Full timeAbout the Role:We are looking for a Digital Branding Specialist to join our team at Mediachondria Digital. As a Digital Branding Specialist, you will be responsible for creating and implementing digital marketing strategies to help our clients achieve their goals.Key Responsibilities:Develop and execute digital marketing campaigns across various social media...
-
Digital Marketing Specialist
5 days ago
Navi Mumbai, Maharashtra, India DigiXpressions Media Pvt. Ltd. Full timeAt DigiXpressions Media Pvt. Ltd., we seek a Digital Marketing Specialist to plan, strategize, and execute engaging marketing campaigns across various social media and digital platforms.Key Responsibilities:• Develop and implement digital marketing strategies to promote our company's product and services.• Create and manage Google AdWords campaigns to...
-
Digital Media Advertising Specialist
3 weeks ago
Mumbai, Maharashtra, India Puretech Digital Full time### Job Overview As a Paid Media Advertising Analyst at Puretech Digital, you will play a pivotal role in optimizing and managing digital advertising campaigns across various platforms. Your responsibilities will include analyzing data, identifying trends, and providing actionable insights to enhance the performance of paid media initiatives. ### Key...
-
Digital Media Specialist
2 weeks ago
Mumbai, Maharashtra, India Syncup Full timeJob Summary:Syncup is seeking a highly skilled Digital Media Specialist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing effective social media strategies to enhance our brand presence and engage our audience.Key Responsibilities:Develop and implement social media strategies to increase...