Technical Support Specialist, Digital Media Platform

4 days ago


Mumbai, Maharashtra, India Adform Full time
{"Job Role: Technical Support Specialist, Digital Media Platform

Adform is looking for a talented Technical Support Specialist to join our Revenue and Operations department. In this role, you will be responsible for providing top-notch technical support to our clients via phone, email, and chat.

As a Technical Support Specialist, you will be the go-to person for all technical issues related to our digital media platform. You will work closely with our clients to understand their needs and provide solutions to help them achieve their marketing goals.

Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Document technical issues and resolutions in our ticketing system
  • Implement and manage client's digital ad campaigns within the Adform platform
  • Perform platform administrative tasks
  • Serve as a subject matter expert on Adform's platform
  • Troubleshoot client's requests to eliminate blockers that prevent successful ad campaign performance
  • Collaborate with cross-functional teams to investigate and resolve complex technical issues

Requirements:

  • 2+ years of experience in a technical support role, preferably in the adtech industry
  • Strong knowledge of adtech platforms, including Ad servers, DSPs, and DMPs
  • Experience with troubleshooting and resolving technical issues
  • Ability to work well in a team environment and collaborate with cross-functional teams
  • Proven troubleshooting skills including the ability to analyze and resolve complex client's issues quickly
  • Excellent communication skills, both verbal and written
  • Experience working with help desk software, such as Zendesk, JIRA, ServiceNow or similar
  • Bachelor's degree in any discipline

What We Offer:

  • Growth opportunities with a dynamic and international team
  • Informal style and communication
  • A dynamic, inspiring, and international environment
  • Client value in focus
  • Behaving with decency
  • Challenging and unique tasks with creative approach to problem-solving and ownership
  • Team players
  • Ambitious and growth-oriented culture
  • Courage and treating every mistake as a valuable lesson
  • Caring about you with health insurance, extra vacation days, enhanced maternity and paternity leave policies

At Adform, we are committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams' creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.



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