Digital Media Platform Support Specialist

3 weeks ago


Mumbai, Maharashtra, India Adform Full time
Job Description

In the Revenue and Operations department, we're looking for a skilled Platform Support Specialist to join our team. As a key member of our commercial strategy team, you'll play a crucial role in promoting, selling, onboarding, and servicing our products.

As a Platform Support Specialist, you'll work closely with clients to provide technical support, set up digital advertising campaigns, and optimize campaign performance. You'll also be responsible for implementing and managing client ad campaigns, performing platform administrative tasks, and serving as a subject matter expert on Adform's platform.

We're looking for someone with 2+ years of experience in a technical support role, preferably in the adtech industry. You should have strong knowledge of adtech platforms, including ad servers, DSPs, and DMPs. Excellent communication skills, both verbal and written, are a must.

We offer a dynamic, inspiring, and international environment that puts client value in focus. You'll have opportunities for growth and development, and we're committed to fostering an inclusive and diverse work environment.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Set up and manage client ad campaigns
  • Perform platform administrative tasks
  • Serve as a subject matter expert on Adform's platform
  • Troubleshoot client requests and resolve technical issues

Requirements:

  • 2+ years of experience in a technical support role
  • Strong knowledge of adtech platforms
  • Excellent communication skills
  • Experience working with help desk software

What We Offer:

  • Growth opportunities and professional development
  • A dynamic, inspiring, and international environment
  • A commitment to fostering an inclusive and diverse work environment
  • Health insurance, extra vacation days, and enhanced maternity and paternity leave policies


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