Senior Jira Administrator: IT Infrastructure
3 weeks ago
In the IT Infrastructure & Security department, we own and operate our internal infrastructure. We deliver support and equipment for all employees and are responsible for IT at Adform offices. Our team develops and maintains Adform Business Solutions and drives the Business Solution Tech Roadmap.
Key Responsibilities- Configure, administer, and manage Adform's instance of Jira
- Configure roles - Ensure that the right department roles exist in Jira and Confluence, and align with IT Operation on what roles have to be assigned to users.
- Serve as a JIRA/Atlassian technical resource (Subject Matter Expert)
- Provide day-to-day support, administration, maintenance, and enhancement of Jira
- Recommend improvements to operational efficiencies and streamline work efforts based on standardized and implemented processes, while ensuring alignment with Atlassian best practices for reducing complexities.
- Support, compile, and troubleshoot Atlassian tools
- Serve as a stakeholder on customizing JIRA workflow
- Integrate JIRA with Confluence
- Create, maintain, and troubleshoot complex JIRA workflows, screen schemes, permission schemes, and notification schemes
- Train on Jira and Jira Agile best practices, custom dashboards, and custom reports
- Research, evaluate, install, and manage JIRA add-ons
- Able to create complex JIRA workflows, screen schemes, permission schemes, notification schemes
- In possession of excellent problem-solving skills and process implementation skills
- Knowledge of Software Development Life Cycle (SDLC) and Agile methodologies.
- Project management experience
- CUSTOMER SERVICE MINDSET
We are a dynamic, inspiring, and international environment that puts client value in focus. We behave with decency and strongly commit to fostering an inclusive and diverse work environment, encouraging applications from candidates of all backgrounds, experiences, and identities.
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